Migration day checklist

You’re almost there - when you receive an SMS text message from us letting you know that your TELUS email account has been migrated, follow the instructions below

Important: If you have a Google account (for Google Photos, Drive, YouTube, etc.) with your TELUS email address as its username, please follow these instructions instead.

Steps to activate your TELUS email powered by Google


  1. Go to mail.google.com/a/telus.net and enter your TELUS email address
  1. Important: If presented with the screen below, the steps in this page will not help you set up your email. Please consult this other checklist instead: Migration day checklist for Google users
  1. If you don’t see the "Choose an account" screen, you will be asked to enter your password

A few notes regarding your password:

  • This can be your existing or temporary password
  • If you can’t recall your password, visit telus.com/reset for instructions on how to change it yourself. Don’t worry, it’s easy to do
  1. Select Accept for Google’s terms and conditions

Note: This is a technical requirement. TELUS’ terms of service will still apply to your use of your TELUS email account.

  1. Set up a recovery email and/or phone number. This will help you to easily reset your password if you ever forget it. If you have already entered this information in WebMail, you will simply confirm this information is still current
  1. Change your password. This step is required to meet our new security requirements

Congratulations. Your TELUS email is now powered by Google. Going forward, you can access your email at mail.google.com.

For the best mobile experience, download the Gmail app. If you want to continue using your existing email clients or apps, find out how to set up your TELUS email on a computer or on a mobile device.


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