Change your TELUS email password

How to change your password

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Use My TELUS to reset your password

My TELUS allows you to access and manage your TELUS services. You can access My TELUS using your Internet browser.

Don’t have a My TELUS account? Sign up
 today.

Within My TELUS, you will be able to reset your password(s) for all the email addresses associated with your account.  

Open
My TELUS
Navigate to
Internet
>
Email
Find the email address you want to change the password for
Go to
Change password
Verify your account by having a one-time passcode sent to a secondary contact method such as email. Choose a contact method and select
Send code
Enter the code you received and select
Submit
Enter your new password and select
Change password

Your email account password is now updated. You may now log into your email account using this password.

Password must be 8 or more characters in length
Special characters (= _ * ? # : { } , .) are allowed
Passwords should contain at least 1 number or special character and at least 1 alphabetic character
Blank spaces are not allowed
Passwords should include at least 1 upper case and lower case letter
Passwords must not be one of the last passwords you have used
Passwords should not be the same as a password used on another site (such as banking, online shopping)

Yes