TELUS Boost Wi-Fi return policy
TELUS Boost Wi-Fi money back guarantee
Information about the TELUS Boost Wi-Fi 30 day money back guarantee (some exceptions/limitations apply, see below for further details).
You may return your TELUS Boost Wi-Fi hardware within 30 days of purchase. For a refund to be issued, your purchase must be in near new condition with all original packaging, accessories, and bundled contents.
If you ordered your TELUS Boost Wi-Fi online or from a TELUS representative, your return must be initiated by calling TELUS at 1-888-811-2323.
TELUS Boost Wi-Fi warranty
Information about the TELUS Boost Wi-Fi warranty and coverage
The warranty period on your TELUS Boost Wi-Fi is one year from the original date of purchase from TELUS.
What the warranty covers:
The warranty is limited to the original purchaser of TELUS Boost Wi-Fi
TELUS warrants the hardware to be free from material or workmanship defects or failures and that the hardware and software shall conform in all material respects to the specifications provided herein
TELUS will repair or replace any product that fails to satisfy the warranty at no cost during the warranty period
What the warranty does not cover:
The warranty does not cover failures that result from: (i) faulty installation, maintenance or use; (ii) abnormal conditions of operation; (iii) attempted modification or repair by the user; (iv) use of the product in combination with items not recommended by TELUS; or (v) an act of God
TELUS does not warrant (i) that the operation of the software will be uninterrupted or error-free or, (ii) due to the continuous development of new techniques for intruding upon and attacking networks, that the software or any hardware item on which the software is used will be free from vulnerability or attack
The warranty provided above is in lieu of and excludes all other liabilities, warranties, guarantees or conditions written or oral, statutory, common law, expressed or implied, including warranties or implied conditions as to non-infringement, merchantability or fitness for a particular purpose and shall constitute TELUS' sole obligation and liability and the original purchaser’s sole remedy in contract, tort or otherwise in respect of the hardware and software. Some provincial consumer legislations do not allow waivers of the legal warranty and the limitations stated above are subject to such legislation.
How to take advantage of the warranty:
The purchaser shall notify TELUS of any claims against the warranties provided should a defect be discovered within the one year warranty period.
Should the reason you are returning your hardware comply with TELUS terms and conditions and/or abide by the TELUS warranty guidelines above, please call TELUS support and TELUS representative will provide you with instructions on how to claim your warranty.