You're currently in Business Support. For help with a consumer service, visit our
Troubleshooting for TELUS Business customers: Videos are slow or lag
Find out how to troubleshoot slow or lagging video.
Are you trying to access your live video from your mobile app or through the web portal but cannot see a consistent feed? This is likely because your camera is far away from the nearest gateway router or is not connected to the Business Wi-Fi network properly.
Video devices that periodically disconnect from your network may not have the required bandwidth or signal strength to operate consistently.
How to troubleshoot your camera
Speed up remote connection initiation
Did this article solve your problem?
Yes
No
Related articles
Instructions for rebooting your Control Panel
Learn more about the possible causes of your security system’s network and communication issues.
Learn more about the possible causes of issues with your security system hardware.
Learn more about the possible causes that may occur with your security system’s backup battery.
Learn more about the possible causes of timer test issues, such as landline disconnections, power outages and other causes.
Learn about accessibility at TELUS