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TELUS Secure Business security system device and hardware issues
Learn more about the possible causes of issues with your security system hardware.
Your security system has several components, some of which are door and window contacts, motion sensors, and flood sensors. These sensors are controlled and monitored by your security system’s keypad or control panel.
When your keypad or control panel loses connection with one of these sensors, your keypad should indicate a trouble light and it will send a Device Trouble signal to our Monitoring station.
Below are possible causes of the issues and resolutions for your TELUS Secure Business security system’s hardware.
Interference between the Control Panel and sensor
Distance between the Control Panel and sensor is too far
No power
The sensor is damaged
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