Troubleshoot data on a Prepaid mobile device

Be sure you have an active

data plan or add-on

or an available balance to start a data session.

Log in

to your account to check your account balance.

If you do not have a plan or add-on and on pay-per-use, the system reserves a small amount of data for seamless data use.

A data session starts when you open an app, browse the web, stream video or other content, or receive application updates and notifications on your Prepaid device. Ensure you close apps and exit the browser on your device to end your data session as apps continue to use data if they are left active in the background.

: If you do not have a data plan or your data allotment has been depleted you are billed per MB for data usage.

While you are billed per MB, we reserve 1.3MB worth of your available data to allow for seamless data use. We continue to reserve 1.3 MB while a data session is active.

Your transaction history will show each balance reduction as follows

If you still need help visit

Troubleshoot data problems

for more information.