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Frequently asked questions (FAQ) about TELUS Expert Messaging

Learn all about the TELUS Expert Messaging support channel, including its benefits, how to access it and the help topics it can assist with.

TELUS Expert Messaging is our most convenient customer support channel, available in the
My TELUS app
or on the TELUS website. Simply type the details of your question and you’ll be put in touch with a human agent.

You can submit a request through TELUS Expert Messaging 24 hours a day, 7 days a week.

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