How to swap your Smart Door Lock

Remove the lock cover by unscrewing the screw using a drill or screwdriver

Unscrew the lock from the back plate

Unplug the interior cable

Unscrew the back plate to remove it off the door

Remove the keypad from the door

Remove the latch

From the TELUS SmartHome app: a. Select from the main menu b. Select the three dots next to the device name c. Select to remove the old device from your list d. Select

Follow the instructions to

install your new Smart Door Lock

Prepare the following in a box:

Take the sealed box to Canada Post to return to TELUS at no charge

Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking