TELUS SmartHome Security two-factor authentication

Setting up two-factor authentication (also known as “2FA”) is like using two locks on your door. The 2FA security process makes it much more difficult for an intruder to access your app and security settings, keeping your system and your property even more secure.

Whenever you sign into your system from a new or untrusted device, 2FA verifies your identity with your password and a one-time code using your preferred method (text, email or an authenticator app). This ensures that access to your account is secure.

To enable two-factor authentication, follow these steps first before selecting a method to enable 2FA:

To enable two-factor authentication for text message, follow these steps:

To enable two-factor authentication for email, follow these steps:

To enable two-factor authentication using an authentication app, follow these steps:

If you cannot log in to your account, you can reset two-factor authentication using your email address while logged out.

Additionally, two-factor authentication can be reset while logged in or it can be disabled and re-enabled for the account. If you can't log in, you can reset the two-factor authentication if you set it up using SMS or the authenticator app.

To reset two-factor authentication while logged out, follow these steps:

To reset two-factor authentication, follow these steps:

You can download the TELUS Security app on

Google Play

or the

Apple App store

.

To reset your TELUS Security password, please follow the instructions on

this page

.