Price’s Alarms monitoring service FAQ

During an alarm incident, you and your contact list may receive a call from an interactive voice response system (IVR) to notify you of an incident. The IVR is an electronic system that will connect you to an agent. If you have missed this call, please listen to your voicemail for further instructions.

If we can’t reach you or a contact person for your account, you may receive an incident email to notify you that we have attempted to reach you for an alarm event. To access the email content, you will need to enter your postal code, including the space between characters (ex. X1X 1X1).

This is the new contact number for your monitoring station. Please note that this number will not accept incoming calls. If you would like to call us back, please contact us at 1-866-384-4104 for assistance.

For your convenience, as “TELUS Monitoring Station” to ensure you don’t miss any important calls from us.

If you are using a call blocker, please ensure you .

Your security is our top priority. , if we are unable to reach you following an alarm incident, an email or letter will be sent to you to notify you of the event.

If sent by email, the message will come from either an @telus.com or an @adt.ca email address. Please follow the instructions provided in order to access the message.

, we will be sending email notifications to customers who register alarm systems in cities where alarm permits are required or optional. This message will come from either an @telus.com or @adt.ca email address.

If you have received a permit notification email, please follow the instructions provided in order to access the message.

No, your service will not be interrupted.

If your services require changes, you will receive a communication from us. Otherwise, your services will continue to be supported.

TELUS will be in order to streamline our offerings to better serve you, while keeping privacy and security as our top priority.

If you have coded locks or lockbox services with us, we ask that you complete the steps below for your privacy and security:

For guard keypad access code removal instructions, please follow the instructions on

this page

.

You will begin receiving emails from notification@adt.ca.

Please ensure that you add this email address to your trusted list of contacts to ensure these messages don’t land in your Spam folder.

To ensure we align with best practices of customer and public safety, we will now contact fire departments when a natural gas alarm is received. This will allow emergency responders to prioritize accordingly, arrive on location quickly, and ensure the area is safe in order to resolve the situation.

Please disarm the alarm. Within moments, you may receive a courtesy call from the interactive voice response system (IVR) to verify your safety. The IVR is an electronic system that will connect you to an agent.

The message format will now incorporate TELUS branding.

Note that the phone number you receive messages from may differ for each message sent.

The message format will now incorporate TELUS branding.

You will also now receive two messages on your pager. The first will provide a call back number and the second will provide the alarm incident number. Please contact us at your earliest convenience.

, please update your call list by sending an e-mail to TCSS.Data@telus.com or by calling 1-866-384-4104 and listening to the available menu options to be assisted by the first available specialist.

, our technical support hours will be extended to provide you with enhanced service. Please call 1-866-384-4104 and listen to the available menu options to direct your call to the first available specialist.

, you will receive these reports from an @adt.ca email address with slight formatting changes.

Please ensure that you to ensure these messages don’t land in your Spam folder.

, this report will now be sent in a PDF format by an @adt.ca email address. The PDF will be password protected by your site’s zip code.

Please ensure that you to ensure these messages don’t land in your Spam folder.

Please contact 1-866-384-4104 for all inquiries. Please listen to the available menu options as they have been included in order to direct your call to the first available specialist.