How to get started using TELUS Health Medical Alert

For more information on the TELUS Health Medical Alert pendant, you can download the

user manual

to read more.

In an emergency, press and hold the button for at least three seconds. The fall detection feature may provide additional safety for instances where you may not be able to press the button:

Shipping products directly will enable delivery of peace-of-mind faster. There is no need to schedule appointments or to wait around.

Three to five business days.

There is no additional charge for shipping, but a one-time $35 activation fee will apply.

Yes, you should test your service monthly by pressing the device's help button for at least three seconds and engaging in a two-way call with our trained operators. Just let our trained medical alert operators know that you are testing the unit.

From a low charge, it takes approximately two to three hours to recharge to fully charged status.