Fix common issues related to the MyCare app and service

Check that your volume is turned up loud enough to hear the doctor

Check that you have stable Wi-Fi or mobile internet connection

Check that the microphone and camera permissions are switched on for the app by going to your phone’s device

For Apple: Open app > > Turn on

For Android: Open app > > > > Turn on , and

Go to your phone’s app and check that you have the following settings enabled:

Turn off any “Battery saver” or “Battery optimization” settings on your device that might be blocking the call. This can usually be found by going to your phone’s “Settings” app, or by swiping down from the top of your device’s screen

Check that you have a stable Wi-Fi or mobile data connection

Have the app open and ready for the video call to start on your phone