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Change the batteries in your SmartHome Security devices
Having battery issues?
Are you experiencing battery issues with one or more of your automation devices? Log in to My TELUS to fix this automatically. If you need help, you can request a callback with a support representative.
To open the case, twist a small screwdriver in case slot
Insert a new CR2032 lithium coin battery into the transmitter
Snap the sensor onto the mounting plate
Dispose the used batteries by contacting your local battery recycling programs
Watch this video for step-by-step instructions on how to replace the batteries in your Smart Garage Door Opener Tilt Sensor:
Smart thermostat
Open the front panel (the front cover should come off)
Insert four new AA batteries
Close the front panel
Test whether the replacement is successful by checking the new battery percentage of the thermostat on the panel
Dispose the used batteries by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS SmartHome Security smart thermostat from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS SmartHome Security, visit
Use a Phillips Screwdriver to loosen the three screws (two located on the side and one at the bottom of the device) and remove the cover from the door lock
Slide-out the battery pack from the top of the interior assembly
Insert 4 new AA batteries into the battery pack
Return the battery pack into the interior assembly
Replace the cover and tighten the screws
Dispose the used batteries by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS SmartHome Security smart door lock from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS SmartHome Security, visit
Use a Phillips screwdriver to loosen the three screws (two located on the side and one at the bottom of the device) and remove the cover from the door lock
Slide-out the battery pack from the top of the interior assembly
Insert 4 new AA batteries into the battery pack
Return the battery pack into the interior assembly
Replace the cover and tighten the screws
Dispose of the used batteries by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS SmartHome Security smart door lock from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS SmartHome Security, visit