FAQ

Frequently Asked Questions


Earning points


What counts as monthly TELUS home services?

Earn 2% in points on every dollar spent on eligible home services including monthly recurring charges on Home Phone, Internet, Optik TV, SmartHome Security, HSIA over LTE and Pik TV, any overages, features, and pay-per-use, video on demand purchases, all rental charges and customer premise equipment, and all product-level credits and adjustments. Bill on behalf of, discounts, penalty charges and taxes and employee discounts are excluded. Earn 2 points each month for your linked/consolidated post-paid TELUS Mobility services. For example, if you spend $50 on your monthly home services and have a linked TELUS Mobility account, you will earn the equivalent of 2% of the monthly spend on home services in points, i.e. 1 point, and 2 points for your Mobility services. For full TELUS Rewards™ terms, please visit: TELUS Rewards Program terms and conditions

Why do points have a decimal?

You earn 1 point for every $50 spent on your monthly TELUS Home Services and there is no minimum spend. Your invoice can be less than $50, and you can still participate in the program. You can treat the points as currency in our rewards catalogue, as we want to ensure you maximize your monthly earning potential. You can think of the decimals as cents that will help you earn more points each month.

How do I know how many points I've earned?

See your points balance in Rewards Activity Page.

How long does it take for points to be awarded to my account?

Points can take up to one month to appear on your account.

Do my points expire?

Points only expire if your account is suspended or cancelled. After 90 days of suspension or cancellation, your points history will be lost. Please see the program Terms and Conditions for more information.

How many points will I earn for my Anniversary Bonus?

You can earn up to 15 bonus points each year on your rewards anniversary. The amount of points you earn is dependent on your yearly spend with TELUS Home Services. If your yearly spend has been $599.99 or under, you will earn 5 points. If your yearly spend has been between $600 and $1,799.99, you will earn 10 points. If your yearly spend is above $1,800, you will earn 15 points.

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