Using recovery mode

Apple iPhone 6 Plus on iOS 12.0.0

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If you're having problems updating or restoring your device, you can enable recovery mode to restore or update with the assistance of your computer.

  1. Note: If you're having problems updating or restoring iPhone, you can enable recovery mode to restore or update with iTunes.

    There are no indicators associated with this step.
  2. Step 1/3

    With iPhone connected to a computer, simultaneously press and hold the Home button and the Side button until the Connect to iTunes screen appears.

    Note: For this tutorial, we're showing how to update iPhone using recovery mode. iTunes will try to reinstall iOS without deleting your data. You can choose to restore iPhone instead, but steps may vary based on what you choose.

    The indicator is towards the bottom.
  3. Step 2/3

    On your computer, click Update.

    Note: After the update completes, follow the onscreen prompts to set up iPhone.

    The indicator is in the bottom right.
  4. Step 3/3
    Step 3 of 3:

    You've completed the steps!

    There are no indicators associated with this step.

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