Mobility fees

Find out the charges applicable for device setup, rate plan change, late payment and more.

The following fees do not include applicable taxes.

One-time fees

Changes to your service may require a one-time fee. This list makes it easy to see if any of these charges apply to you. These fees may vary over time, so please check back prior to making your transaction to ensure you are looking at the most current info.

Description

Charge*

Connection fee

$50

Reprint bill

$15

Change your phone number

Customized $35 / Non-customized $15

Device setup

$35

Prepaid top-up/service changes

$2

Rate plan change

$15

Reconnection fee

$50

Service cancellation/termination

$50**

Transfer of ownership

$50

Non-sufficient funds

$25

Late fees

3%

*Subject to change over time. Applicable taxes extra.
**The $50 fee is not charged in Quebec or Nova Scotia for activations after April 30, 2013, Newfoundland for activations after September 26, 2012, or Manitoba for activations after September 14, 2012, because of the consumer protection legislation in those provinces.

Connection fee

Reprint bill

Change your phone number

To change your number online for free:

Log in
to your online account
Select
Mobility
under
Manage services
Select the number you wish to change
Select
Change phone number
Follow the prompts to either choose a new phone number or add a number being transferred

If your current number is from Alberta, British Columbia or Ontario, you can change your number to one from any province. If your current number is from any other province, you must choose a number from that same province.

If you request a customized phone number by phone or in a TELUS store, the charge is $35. The charge for a non-customized phone number change is $15.

Device setup

If you switch your device or SIM card in a TELUS store and receive full device setup without renewing the term of your service agreement, the charge is $35.

This includes:

Switching from a 3G (CDMA) device to another 3G (CDMA) device or to a 4G device
Switching from a 4G device to another 4G device or to a 3G (CDMA) device

A full setup includes:

SIM card and device setup
Setup for all calling/data services, including email, voice mail and your online account

This fee does not apply when you:

Activate a device on a new service agreement
Renew your service on a new term commitment
Exchange an activated device within 14 days of purchase

Prepaid top-up/service changes

Rate plan change

To change your rate plan online for free:

Log in to your My TELUS
account
Select
Plans and devices
for the number you want to manage
Select
Change your plan

If you change your rate plan in a TELUS store or by phone, a $15 charge may apply. This fee includes a full consultation with a TELUS representative to learn how the rate plan change impacts your bill.

Note
: You can change your rate plan online only once per bill cycle.

Reconnection fee

Service cancellation/termination

When you cancel your TELUS services (by phone only) before your service term ends, you must pay your outstanding device balance. There is also a charge of $50 if you activated before November 17, 2013. Recurring charges such as your monthly plan and add-ons will be prorated to reflect only the portion of the month in which your wireless service was still active.  

The $50 fee is not charged in these instances:

Quebec or Nova Scotia for activations after April 30, 2013
Newfoundland for activations after September 26, 2012
Manitoba for activations after September 14, 2012

Transfer of ownership

Non-sufficient funds

Late fees

If payment of an amount due is not received by us by the required payment date specified on your bill, it will be considered a delinquent amount. It will be subject to a late payment charge of 3% per month, calculated and compounded monthly on the delinquent amount (42.58% per year) from the date of the first invoice on which the delinquent amount appears until the date we receive the amount in full. 

Credit Card Processing Fee

TELUS customers with Consumer Mobility and Home Services* will be charged a 1.5% Credit Card Processing Fee (plus tax) if they choose to make a bill payment by credit card. The Credit Card Processing Fee applies to both One Time and Pre-Authorized Credit Card bill payments, and is not higher than the fee TELUS pays to accept credit card payments. Learn more about the Credit Card Processing Fee
.

*Currently, TELUS Prepaid accounts and all customers in Quebec are excluded from the Credit Card Processing Fee.

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Mobility fees

One-time fees

Connection fee

Reprint bill

Change your phone number

Device setup

Prepaid top-up/service changes

Rate plan change

Reconnection fee

Service cancellation/termination

Transfer of ownership

Non-sufficient funds

Late fees

Credit Card Processing Fee

*Currently, TELUS Prepaid accounts and all customers in Quebec are excluded from the Credit Card Processing Fee.

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