Mobility fees

The following fees do not include applicable taxes.

The $70 connection fee includes a SIM card and access to a TELUS team member to process your activation or renewal along with other exclusive TELUS services like Smart Start, Learning Sessions and the Device Checkup App.

: All Business activations and renewals will incur the standard connection fee charge.

To view/print your bill online for free:

If you request a copy of your bill be re-printed and mailed to you, the charge is $3 per bill. This request is not available in TELUS stores.

To change your number online for free:

If your current number is from Alberta, B.C. or Ontario, you can change your number to one from any province. If your current number is from another province, you must choose a number from that same province.

If you request a customized phone number by phone or in a TELUS store, the charge is $35. Non customized phone number change is charged $15.

If you switch your device or SIM card in a TELUS store and receive full device setup without renewing the term of your service agreement, the charge is $35.

This includes:

A full setup includes:

This fee does not apply when you:

If a TELUS representative helps you top-up or purchase a rate plan or add-on by phone or in a TELUS store, the charge is $2.

You can change rate plans and add add-on plans yourself by

logging in

to your account.

To change your rate plan online for free:

If you change your rate plan more than once during a calendar year by phone or in a TELUS store, the charge is $15. This fee includes a full consultation with a TELUS representative to learn how the rate plan change impacts your bill.

: You can change your rate plan online only once per bill cycle. The first rate plan change of every calendar year is free.

If your account is reconnected after suspension due to non-payment or when suspended for reaching the credit limit, the charge is $50 per account.

When you cancel your TELUS services (by phone only) before your service term ends, you will need to pay off your outstanding device balance. There is also a charge of $50 if you activated before November 17, 2013. Recurring charges such as your monthly plan and add-ons will be prorated to reflect only the portion of the month in which your wireless service was still active.

The $50 fee is not charged in Quebec or Nova Scotia for activations after April 30, 2013, Newfoundland for activations after September 26, 2012, or Manitoba for activations after September 14, 2012, because of the consumer protection legislation in those provinces.

If you transfer your TELUS account to a new owner (by phone only), the charge is $75.

Payments returned due to insufficient or unavailable funds by cheque or pre-authorized chequing account are subject to a $50 administration fee.

If payment of an amount due is not received by us by the required payment date specified on your bill, it will be considered a delinquent amount and will be subject to a late payment charge of 2.91% per month, calculated and compounded monthly on the delinquent amount (41.09% per year) from the date of the first invoice on which the delinquent amount appears until the date we receive such amount in full.