Step 1: Backup your device
Before you switch to a new device, you should make sure your information is safely backed up. Depending on your device, follow these steps:
Backup to Google (all Android devices):
Open your phone's Settings app
Tap
Backup and restore
. If these steps don't match your phone's settings, try searching your settings app for backup
If off, turn on
Back up my data
under the
Google account section
Backup to Samsung (Samsung devices only)
Open your phone's
Settings
app
Tap
Backup and restore
. If these steps don't match your phone's settings, try searching your settings app for backup
Tap
Back up data
under the
Samsung account section
Step 2: Deactivate “Reactivation Lock”
If you have a Samsung device with “Reactivation Lock” switched on, you must switch this feature off before trading in your phone.
Follow the instructions for your device type below.
Open your phone's
Settings
app
Navigate to
Security
to find
Reactivation Lock
. Ensure there is no green checkmark
Step 3: Disable TELUS services on your device
To disable TELUS services on your device and protect your TELUS account, all you need to do is remove your TELUS SIM card from the device you intend to trade-in. In most cases, your old SIM card will work with your new phone.
Step 4: Remove your memory card
Remember to remove your memory card (micro-SD) from your device if it has one. Memory cards are typically black in colour and about half the size of a SIM card.
Step 5: Reset your device to its original factory settings
Protect your privacy and reset your device to its original factory settings. Resetting your device deletes your ringtones, contacts, pictures, messages and other downloaded content.
Important
: Be certain you have successfully backed up your data or transferred it to your new device before following these steps. The following steps cannot be undone as they will reset your device and erase all your data from it.
To reset your device to its original factory settings:
Open your phone's
Settings
app
Select
Factory data reset
Place a checkmark next to
Format USB storage
if you would like to wipe your Micro SD card while resetting your device
Open your phone's
Settings
app
Navigate to
General management
and select
Reset
, then tap
Factory data reset
Enter the
Samsung account password
Tap
Delete all
and the device will reboot
Step 6: Set up your new device
To set up your new phone, all you need to do to start is to
choose your device type
.
