I’ve never signed up for Netflix before. What’s the process?
Once you add Netflix to your Optik TV package, you’ll be sent an email with instructions on how to create an account and activate it with Optik TV. You’ll be able to use this account to access Netflix on other devices.
I already have a Netflix account, can I connect it to my Optik TV package?
Yes. When you add Netflix to your Optik TV package, you’ll be sent an email with activation instructions. After signing in to your My TELUS account, scroll down to the Premium Content section and select
Link my Netflix account
, and you’ll be directed to Netflix to activate your account with Optik TV. Alternatively, you can activate through the Netflix App on your Optik TV 4K digital box.
If I’m an existing Netflix subscriber, does anything change with my Netflix account once I activate with Optik TV (My List, Preferences, etc)?
No changes will be made to your My List, your Profiles, or other preferences.
Will my Netflix still work on other devices if I have it as part of my Optik TV package?
Yes. Activating Netflix with Optik TV does not impact your ability to watch Netflix on your laptop, phone, or any other streaming device.
If I don’t have Netflix as part of my Optik TV package, can I still use Netflix with Optik TV?
Yes, but you will be responsible for billing directly with Netflix using a payment method of your choice.
Now that Netflix is included in my Optik TV package, will Netflix still use my internet bandwidth?
The email address for my TELUS account is different from the one for my Netflix account. Can I still activate?
Yes. You’ll be prompted to confirm your email address when you activate, and if it’s incorrect you can sign in with your current Netflix account email.
Why was my email address provided to Netflix?
If you add Netflix as part of your Optik TV package, your email will be sent to Netflix in order to set up your Netflix account and ease account setup. This will only be used for provisioning and setup of your Netflix account. This is outlined in our Customer Service Agreement and
Terms and Conditions for Optik TV
For more information about what information is collected and shared by TELUS, please review The
TELUS Privacy Commitment
How does billing work for Netflix?
As part of the new Optik TV package, TELUS offers Third-Party Billing for subscription services like Netflix.
I was billed twice by both Netflix and TELUS for my subscription. What do I do?
The cause of the double billing was due to signing-up for Netflix as part of your Optik TV package without completing the activation steps, as your Netflix payment method was not linked to TELUS yet. For any Netflix account inquiries, please see the
Netflix Help Center
Billing for my Optik TV package and Netflix subscription overlaps. Can I get a partial refund?
As TELUS pro-rates billing for the remaining days in the month, any overlapping bill inquiries can be directed to Netflix via their
What if I want Netflix to be billed directly to me (through Netflix, not TELUS)?
If you want to be billed directly for Netflix, remove Netflix from your Optik TV package. Once you do, you can change your payment preferences with Netflix directly.
Can I take Netflix “à la carte” on top of an Optik TV package and be billed by TELUS?
This option is currently not available. You can enroll and manage your subscription (billing) directly with Netflix. Once you have a Netflix account set up, you can sign in and access Netflix through Optik TV.
Can I choose a different Netflix subscription plan instead of Netflix Premium as part of my Optik TV package?
Yes, you can choose Netflix Standard with your Optik TV package if you prefer. However, Netflix Basic is not included as part of Optik TV packages.
Can I change from Netflix Premium to Netflix Standard, or vice versa?
Yes. You can manage your Netflix account plan via
If I move, does this impact my Netflix subscription?
No, as long as your Optik TV service continues at your new address. If Optik TV is not available at your new address, you’ll receive an email from Netflix to update your payment method.
If I downgrade or disconnect my Optik TV services, how will it impact my Netflix subscription?
If you downgrade to Optik TV Essentials, Lite, a package without premium content, or disconnect your Optik TV service, you’ll receive an email from Netflix asking you to update your payment method. TELUS will no longer manage your payment should you downgrade or cancel.
I think I created a new Netflix account by accident, or misspelled my email address. How do I activate my proper Netflix account?
and we’ll help re-authenticate you to your proper account. We will need to disconnect your incorrect account and re-authorize to your proper account. You’ll receive the Netflix activation instructions again where you’ll be able to connect your proper account.
Can I use Netflix gift cards with Optik TV?
No, but you can still use your gift cards if you remove Netflix from your Optik TV package, and then apply the gift cards as a payment method with Netflix directly. Once the gift cards are used, you can re-add your Netflix subscription back with TELUS.
I think someone is using my Netflix account without my authorization. What should I do?
and we’ll help re-authenticate and secure your account.
How do I remove the Netflix subscription from my Optik TV package?
You can remove your Netflix subscription through your
My TELUS Account
. You’ll be responsible for updating your payment method with Netflix after this point. If you wish to cancel your Netflix account altogether, remove it from your Optik TV subscription, then log in to your Netflix account to cancel your subscription.