Trending P20 Pro support
Blocking and unblocking a contact
If you no longer want to receive text messages or phone calls from a contact, you can block their number on your device. This however does not prevent the contact from leaving voicemails.
Inserting and removing the nano SIM card
Step-by-step
Turn on Wi-Fi Calling
Step-by-step
Performing a factory reset
Step-by-step
Common Issues & Fixes
I'm unable to turn my device on/off
If you are unable to turn your device on or off, there are several actions you can try to fix the problem.
1. Ensure device is properly charging
I'm unable to make/receive calls
If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.
1. Check your mobile or Wi-fi signal
2. Ensure your device is not in Airplane mode
3. Access mobile network settings
4. Resetting network settings
I'm unable to send/receive messages
If you are unable to send and receive text messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely also be able to send and receive text messages.
1. Check your mobile or Wi-fi signal
2. Ensure your device is not in Airplane mode
3. Access mobile network settings
4. Resetting network settings
My battery drains quickly
If your device battery is draining quickly, there are several actions you can try to fix the problem.
1. Managing the battery
2. Managing background apps
3. Adjusting your auto-lock and brightness preferences
I'm unable to connect to the Internet & Wi-Fi
If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.
1. Connecting to Wi-Fi
2. Access mobile network settings
3. Resetting network settings
I'm unable to pair with a Bluetooth device
If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.
1. Pairing with a bluetooth device
2. Unpair or forget a bluetooth device
3. Clear bluetooth cache
I'm unable to send/receive email
If you are unable to send and receive email messages, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely also be able to send and receive email messages.
1. Check your mobile or Wi-fi signal
2. Adding a personal email account
3. Adding a corporate email account
4. Check your email account settings
I'm unable to install an app
If you are unable to install an app, there are several actions you can try to fix the problem. To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.
1. Check your mobile or Wi-fi signal
2. Check your available storage
3. Restart your device
Browse all support
Setup and activation
Hardware and physical features
Settings basics
More support and warranty
Mobile network and data
Storage and memory
Battery and power
Backup and restore
Security and lock screens
Privacy and location
Phone calls
Contacts
- Adding a contact
- Adding and removing contacts from favorites
- Assigning a picture to a contact
- Assigning a ringtone to a contact
- Blocking and unblocking a contact
- Calling a contact
- Creating a group and adding contacts to It
- Importing and exporting contacts
- Sharing a contact's information
- Syncing account contacts
- Viewing a missed call and adding it as a contact
Texting
Email
International and travel
Camera
Photos
Shortcuts
Voice control and assistants
Display
Home screen and feeds
Sound and ringtones
Google Play
Setup and orientation
- Adding a payment method to Google Play
- How to change your Google Play country
- How to set up a Family Library in Google Play
- How to submit feedback in Google Play
- Verifying your device’s certification status
Managing updates
- Enabling auto updates for all Android apps
- Enabling auto updates for individual apps
- Updating the Google Play Store
Buying and managing apps
- Downloading an app from Google Play
- How to send a book as a gift in Google Play
- Making an in-app purchase
- Preventing Google Play from downloading apps over a cellular connection
- Reviewing your Google Play transaction history
- Turning on purchase authentication in Google Play
- Uninstalling an app from Google Play
- Updating account information in Google Play
- Updating an app in Google Play
Refunds and cancellations
- Cancelling a subscription in Google Play
- Checking the status of a Google Play refund
- Requesting a refund in Google Play
Managing family settings
- Deleting your family group in Google Play
- Managing family members in Google Play
- Updating your family payment method in Google Play
Gift cards and Play Points
- Claiming the weekly Google Play points bonus
- Getting to know Google Play points
- Redeeming Google Play points
- Redeeming a Google Play gift card
Reporting content and issues
- Reporting a third-party developer issue in Google Play
- Reporting inappropriate or infringing content in Google Play
Google Wallet
Setup and orientation
- Downloading the Google Wallet app
- Getting to know your Google Wallet homepage
- Sending Feedback to Google Wallet
- Signing into Google Wallet
Adding Items
- Adding a Transport pass
- Adding a boarding pass with a screenshot
- Adding a gift card
- Adding a loyalty card
- Adding a new credit or debit card
- Adding a ticket
- Adding an item to the Google Wallet app
- Adding an item with the ‘Add to Google Wallet’ option
Viewing Item Details and Activity
Using Items
- Finding and using your ticket
- Making a contactless payment
- Using a loyalty or gift card
- Using your transport pass
Removing Items
Item Settings
- Adding a nickname to a payment method
- Changing your default payment method
- Checking your contactless payment setup
- Finding your default payment method
- Setting up a payment method for contactless transactions
Google Wallet App Settings
- Turning Personalization within Wallet on or off
- Turning purchase notifications on or off
- Turning the Use passes across Google and the Personalization across Google Settings on or off
Device Related Settings
- Disabling the Dual Apps feature
- Making sure your phone supports NFC
- Turning NFC on or off
- Turning the NFC Screen Security Setting on or off
Home screen and Multitasking
App permissions and maintenance
Personal information and accounts
Emergency contacts and information
Notifications
Parental controls and content restrictions
Youtube
- Accessing your settings
- Adding videos to your watch later playlist
- Adjusting your accessibility options
- Changing your notification settings
- Creating a playlist
- Exploring new videos
- Exploring your library
- Going live
- Subscribing to your favorite channels
- Turning autoplay off
- Turning on captions
- Viewing your app usage
- Viewing your history
- Viewing your notifications
- Watching a video
Account
Profile and status