Tutorial categories for P20 Pro

If you are unable to turn your device on or off, there are several actions you can try to fix the problem.

We found 1 possible solution to your problem.

1. Ensure device is properly charging

If you are unable to make or receive voice calls, there are several actions you can try to fix the problem.

We found 4 possible solutions to your problem.

1. Check your mobile or Wi-fi signal
2. Ensure your device is not in Airplane mode
3. Access mobile network settings
4. Resetting network settings

If you are unable to send and receive text messages, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely also be able to send and receive text messages.

We found 4 possible solutions to your problem.

1. Check your mobile or Wi-fi signal
2. Ensure your device is not in Airplane mode
3. Access mobile network settings
4. Resetting network settings

If your device battery is draining quickly, there are several actions you can try to fix the problem.

We found 3 possible solutions to your problem.

1. Managing the battery
2. Managing background apps
3. Adjusting your auto-lock and brightness preferences

If you are unable to connect to a network, wifi or hotspot, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to make a call. If not, you will need to solve this problem first. Once you can successfully make calls, you will also likely be able to connect to the internet.

We found 3 possible solutions to your problem.

1. Connecting to Wi-Fi
2. Access mobile network settings
3. Resetting network settings

If you are unable to pair with a Bluetooth device, there are several actions you can try to fix the problem.

We found 3 possible solutions to your problem.

1. Pairing with a bluetooth device
2. Unpair or forget a bluetooth device
3. Clear bluetooth cache

If you are unable to send and receive email messages, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely also be able to send and receive email messages.

We found 4 possible solutions to your problem.

1. Check your mobile or Wi-fi signal
2. Adding a personal email account
3. Adding a corporate email account
4. Check your email account settings

If you are unable to install an app, there are several actions you can try to fix the problem.

To get started, it's important to determine if you are able to use your device's internet connection. If not, you will need to solve this problem first. Once you can successfully use the internet, you will also likely be able to install an app.

We found 3 possible solutions to your problem.

1. Check your mobile or Wi-fi signal
2. Check your available storage
3. Restart your device