Connect-Hub 5GPerforming a manual factory reset

If you are having trouble with your device or can't log in to the portal, you may want to perform a manual factory reset. Learn how to reset your device without going into the web portal.

If you are having trouble with your device or can't log in to the portal, you may want to perform a manual factory reset. Learn how to reset your device without going into the web portal.

Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.

Current Step: 1 - Wth your device powered on, locate the plastic panel on the bottom of your device.
Restoring factory default settings deletes all user-defined device and Web User Interface settings.
  1. 1 - Wth your device powered on, locate the plastic panel on the bottom of your device.
  2. 2 - Remove the plastic panel and locate the reset hole.
  3. 3 - Insert a dull tipped pin into the reset hole.
  4. 4 - Press and hold the Reset button for five seconds.
  5. 5 - You've completed the steps!

Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.

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