Performing a factory reset

Samsung Galaxy J3 Prime on Android 8.1.0

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A factory reset will erase all data from your device and is irreversible. This is good to do if you are going to trade in or sell your device. It will wipe all of your personal information from the device.

  1. Step 1/10

    From the Home screen, drag down the Notification panel.

    The indicator is towards the top.
  2. Step 2/10

    Tap the Settings icon.

    The indicator is in the top right.
  3. Step 3/10

    Scroll to General management.

    The indicator is towards the bottom.
  4. Step 4/10

    Tap General management.

    The indicator is towards the left.
  5. Step 5/10

    Tap Reset.

    The indicator is in the center.
  6. Step 6/10

    Tap Factory data reset.

    Note: Before you proceed, make sure to back up all photos, videos, and data you'd like to keep. When you factory reset your device, all your files will be deleted.

    The indicator is in the center.
  7. Step 7/10

    Scroll to RESET.

    The indicator is towards the bottom.
  8. Step 8/10

    Tap RESET.

    The indicator is towards the bottom.
  9. Step 9/10

    Tap DELETE ALL.

    The indicator is in the center.
  10. Step 10/10
    Step 10 of 10:

    You've completed the steps!

    There are no indicators associated with this step.

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