Galaxy A5 (2017)Performing a Factory Reset

A factory reset will erase all data from your device and is irreversible. This is good to do if you are going to trade in or sell your device. It will wipe all of your personal information from the device.

A factory reset will erase all data from your device and is irreversible. This is good to do if you are going to trade in or sell your device. It will wipe all of your personal information from the device.

Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.

Current Step: 1 - From the Home screen, drag down the Notification panel.
  1. 1 - From the Home screen, drag down the Notification panel.
  2. 2 - Tap Settings.
  3. 3 - Scroll to General management.
  4. 4 - Tap General management.
  5. 5 - Tap Reset.
  6. 6 - Tap Factory data reset. The battery must be charged above 30% before the reset can begin.
  7. 7 - Scroll to RESET DEVICE.
  8. 8 - Tap RESET DEVICE.
  9. 9 - Tap DELETE ALL.
  10. 10 - You've completed the steps!

Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.

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