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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts
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Getting started

Checking your order status

  • Problem with your credit check?

Information for new & renewing Mobility customers

  • Welcome to TELUS Mobility
  • New to TELUS Mobility?
  • Set up your new device (for existing TELUS customers)
  • Activate your mobile device
  • Getting started with your Prepaid mobility service

Information on how Bring-It-Back™ & device balances work

  • How to keep a Bring-It-Back™ device
  • How to return a Bring-It-Back™ device
  • Preparing for trade-in or returning your Bring-It-Back™ device

Setting up your mobile internet hotspot

  • Set up your mobile hotspot
  • Huawei E8372 mobile internet key

Smartwatch set-up

  • Set up your smartwatch

Fixing an issue

Warranty & device repair information

  • Check your warranty

Managing your account

Changes to your mobile phone number(s)

  • Change your mobile phone number
  • Transfer your phone number to a new device or account

Changing your plan & add-ons

  • Update a Mobility rate plan or add-on

Topping up your Prepaid balance

  • Interac top-up for Prepaid mobility
  • Credit card top-up for Prepaid mobility
  • Account voucher top-up for Prepaid mobility

Travel & roaming

  • Set-up and tips for travelling with your mobile device

Learning about your services

Accessibility help for Mobility customers

  • TELUS Relay Service
  • TELUS IP Relay Service

Tracking & managing your data

  • Activate mobility data
  • How to activate LTE on your mobile device
  • Activate email on a mobile device
  • Setting up email on your mobile device
  • Setting up TELUS Email on your mobile device or tablet

Information on our Mobility plans

  • 2-year term plan vs. Bring Your Own Device plan
  • TELUS Mobility rate plans and eligibility
  • Peace of Mind plans
  • Understanding the TELUS Family Discount
  • Starter plan FAQ

Preventing unwanted calls

  • Call Control for mobile devices explained

TELUS actions on virtual voice assistants

  • TELUS Action with Google Home and Google Assistant
  • TELUS Alexa Skill

Preventing & reporting spam or fraud

  • Tips on identifying spam
  • iMessage spam reporting
  • Report a spam message

Information on messaging: SMS, text & iMessage

  • Photo and video messaging
  • Useful iMessage information
  • Message pricing
  • Group picture and video messaging

Information on Voicemail

  • Set up mobile voicemail
  • Record and manage voicemail greetings on mobile devices
  • Retrieve your mobile voicemail messages
  • Select your mobile voicemail language
  • Instant Voicemail

Information on Track+

  • TELUS Track+ explained

Information on Drive+

  • TELUS Drive+ explained

Getting started

Information for new customers

  • Welcome kit
  • Prepare for installation

Setting up your PVR & Digital Box

  • Optik TV self install
  • 4K HDR PVR installation
  • 4K wireless digital box installation
  • HD wireless digital box installation
  • How to self-install your TELUS Internet and Optik TV services

Setting up your remote

  • Program remote

Setting up your My TELUS account

  • Set up Optik app

Managing your account

Managing your PVR recordings

  • Watch your recordings

Adding or removing channels & theme packages

  • Manage your channels

Learning about your services

Optik TV apps

  • Optik TV App on browser
  • Optik TV App on iOS and Android mobile device
  • Optik TV App on Apple TV
  • Access apps

Preventing unwanted purchases

  • Purchase PIN

Specialty channels & streaming services

  • Netflix in your Optik TV package
  • Crave
  • Netflix on Optik TV
  • Acorn TV on Optik TV
  • ICI TOU.TV on Optik TV (Quebec only)

Managing your PVR recordings

  • Watch your recordings

Purchasing & watching On Demand content

  • Purchase On Demand movies via Own on Optik
  • Watch On Demand

Accessibility features on Optik TV

  • Descriptive Video
  • Closed captioning on Optik TV

Optik TV channel guide

  • Onscreen guide from Optik TV explained
  • Customize Channel Guide
  • Favourites list for Optik TV
  • Optik TV Home Screen feature
  • Subscribed channel view for Optik TV

TELUS Home Assistant for Optik TV

  • TELUS Home Assistant: Information for beta participants
  • TELUS Home Assistant on the Google Assistant for Optik TV
  • Set up TELUS Home Assistant on your Google Home device
  • Set up TELUS Home Assistant on Google Assistant supported smartphones & tablets

Other Optik TV features

  • Call display

Learning about your My TELUS account

Starting with My TELUS

  • Registering for My TELUS - Mobility
  • Use a login link to sign in to your My TELUS account

My TELUS features

  • Data Manager web feature explained
  • Data Manager step-by-step guide
  • Appointment manager on My TELUS
  • TELUS Rewards FAQ

My TELUS account information

  • Options for using My TELUS

Updating your My TELUS account

My TELUS account management

  • Update a Mobility rate plan or add-on

Learning about your My TELUS account

Starting with My TELUS

  • Registering for My TELUS - Mobility
  • Use a login link to sign in to your My TELUS account

My TELUS features

  • Data Manager web feature explained
  • Data Manager step-by-step guide
  • Appointment manager on My TELUS
  • TELUS Rewards FAQ

My TELUS account information

  • Options for using My TELUS

Updating your My TELUS account

My TELUS account management

  • Update a Mobility rate plan or add-on

Understanding your bill

Getting started with your bill

  • Keeping you connected during COVID-19
  • How to pay your bill

Other payment options

  • Set up and manage pre-authorized payments
  • What is my TELUS Easy Payment® Balance and my Device Discount balance?
  • Auto-renew Mobility rate plans or add-ons

Changes to your bill

  • TELUS PureFibre: Changes to your bill

Mobility billing

  • View your Mobility bill in My TELUS
  • Understanding your Mobility bill
  • Mobility bill terminology
  • Update a Mobility rate plan or add-on

Learning about your bill

  • Braille or large print bills
  • Find your e.Bill account number

Home Services billing

  • Your first Home Services bill from TELUS

Fixing login & password issues

Issues with your bill

  • Problem with your credit check?

Password management

  • Use a login link to sign in to your My TELUS account

Getting started

Setting up your Internet for the first time

  • Welcome kit
  • Actiontec T3200 modem installation
  • How to self-install your TELUS Wi-Fi Hub
  • How to self-install your TELUS Internet and Optik TV services
  • Enable TELUS Internet and Optik TV with TELUS QuickConnect

Setting up your Wi-Fi connection

  • Connect to your Wi-Fi
  • Set up the Actiontec WCB3000N or Web6000
  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem

Setting up the My Wi-Fi app

  • Configure TELUS Connect: Select your device
  • My Wi-Fi app for Wi-Fi Hub

Fixing an issue

Help with a technician appointment

  • Preparing for your repair appointment

Managing your account

Making changes to your My TELUS account

  • Appointment manager on My TELUS
  • Options for using My TELUS

Learning about your services

Using TELUS Home Assistant

  • TELUS Home Assistant on Google Assistant

Getting started

Getting started with your Home Phone

  • Managing your Home Services appointment during COVID-19
  • Home phone Calling Features Assistant explained
  • Call display

Setting up your voicemail

  • Home phone voicemail setup

Managing your account

Changes to your Home Service & Voicemail

  • Managing your Home Services appointment during COVID-19
  • Change Home phone voicemail message playback preferences

Learning about your services

Home Phone features

  • Home phone Calling Features Assistant explained
  • Call display
  • TELUS IP Relay Service
  • TELUS Relay Service

Voicemail features

  • Access Home phone voicemail messages by phone
  • Access Home phone voicemail messages online
  • Change Home phone voicemail message playback preferences

Getting started

Preparing your SmartHome Security System

  • Before you buy
  • Install your TELUS SmartHome Security products with our support videos
  • SmartHome installation guides
  • SmartHome Security Owner's Guide
  • Municipality Alarm Permit information

Getting started with your mobile app and web portal

  • About the TELUS SmartHome app
  • SmartHome features availability

Installing your video camera

  • Installing your Doorbell Camera
  • Installing your Outdoor Camera (V723 model)
  • Installing your Outdoor Camera (V722 model)

Learning about your services

Configuring your panel and sensors

  • Using your SmartHome control panel

My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Internet Code, Simplified
Wireless Code, Simplified
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