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Support
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Mobility support
Getting started
Checking your order status
Problem with your credit check?
Information for new & renewing Mobility customers
Welcome to TELUS Mobility
New to TELUS Mobility?
Set up your new device (for existing TELUS customers)
Activate your mobile device
Getting started with your Prepaid mobility service
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Information on how Bring-It-Back™ & device balances work
How to keep a Bring-It-Back™ device
How to return a Bring-It-Back™ device
Preparing for trade-in or returning your Bring-It-Back™ device
Setting up your mobile internet hotspot
Set up your mobile hotspot
Huawei E8372 mobile internet key
Smartwatch set-up
Set up your smartwatch
Fixing an issue
Warranty & device repair information
Check your warranty
Managing your account
Changes to your mobile phone number(s)
Change your mobile phone number
Transfer your phone number to a new device or account
Changing your plan & add-ons
Update a Mobility rate plan or add-on
Topping up your Prepaid balance
Interac top-up for Prepaid mobility
Credit card top-up for Prepaid mobility
Account voucher top-up for Prepaid mobility
Travel & roaming
Set-up and tips for travelling with your mobile device
Learning about your services
Accessibility help for Mobility customers
TELUS Relay Service
TELUS IP Relay Service
Tracking & managing your data
Activate mobility data
How to activate LTE on your mobile device
Activate email on a mobile device
Setting up email on your mobile device
Setting up TELUS Email on your mobile device or tablet
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Information on our Mobility plans
2-year term plan vs. Bring Your Own Device plan
TELUS Mobility rate plans and eligibility
Peace of Mind plans
Understanding the TELUS Family Discount
Starter plan FAQ
Preventing unwanted calls
Call Control for mobile devices explained
TELUS actions on virtual voice assistants
TELUS Action with Google Home and Google Assistant
TELUS Alexa Skill
Preventing & reporting spam or fraud
Tips on identifying spam
iMessage spam reporting
Report a spam message
Information on messaging: SMS, text & iMessage
Photo and video messaging
Useful iMessage information
Message pricing
Group picture and video messaging
Information on Voicemail
Set up mobile voicemail
Record and manage voicemail greetings on mobile devices
Retrieve your mobile voicemail messages
Select your mobile voicemail language
Instant Voicemail
Information on Track+
TELUS Track+ explained
Information on Drive+
TELUS Drive+ explained
Optik TV support
Getting started
Information for new customers
Welcome kit
Prepare for installation
Setting up your PVR & Digital Box
Optik TV self install
4K HDR PVR installation
4K wireless digital box installation
HD wireless digital box installation
How to self-install your TELUS Internet and Optik TV services
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Setting up your remote
Program remote
Setting up your My TELUS account
Set up Optik app
Managing your account
Managing your PVR recordings
Watch your recordings
Adding or removing channels & theme packages
Manage your channels
Learning about your services
Optik TV apps
Optik TV App on browser
Optik TV App on iOS and Android mobile device
Optik TV App on Apple TV
Access apps
Preventing unwanted purchases
Purchase PIN
Specialty channels & streaming services
Netflix in your Optik TV package
Crave
Netflix on Optik TV
Acorn TV on Optik TV
ICI TOU.TV on Optik TV (Quebec only)
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Managing your PVR recordings
Watch your recordings
Purchasing & watching On Demand content
Purchase On Demand movies via Own on Optik
Watch On Demand
Accessibility features on Optik TV
Descriptive Video
Closed captioning on Optik TV
Optik TV channel guide
Onscreen guide from Optik TV explained
Customize Channel Guide
Favourites list for Optik TV
Optik TV Home Screen feature
Subscribed channel view for Optik TV
TELUS Home Assistant for Optik TV
TELUS Home Assistant: Information for beta participants
TELUS Home Assistant on the Google Assistant for Optik TV
Set up TELUS Home Assistant on your Google Home device
Set up TELUS Home Assistant on Google Assistant supported smartphones & tablets
Other Optik TV features
Call display
My TELUS support
Learning about your My TELUS account
Starting with My TELUS
Registering for My TELUS - Mobility
Use a login link to sign in to your My TELUS account
My TELUS features
Data Manager web feature explained
Data Manager step-by-step guide
Appointment manager on My TELUS
TELUS Rewards FAQ
My TELUS account information
Options for using My TELUS
Updating your My TELUS account
My TELUS account management
Update a Mobility rate plan or add-on
Account & Billing support
Learning about your My TELUS account
Starting with My TELUS
Registering for My TELUS - Mobility
Use a login link to sign in to your My TELUS account
My TELUS features
Data Manager web feature explained
Data Manager step-by-step guide
Appointment manager on My TELUS
TELUS Rewards FAQ
My TELUS account information
Options for using My TELUS
Updating your My TELUS account
My TELUS account management
Update a Mobility rate plan or add-on
Understanding your bill
Getting started with your bill
Keeping you connected during COVID-19
How to pay your bill
Other payment options
Set up and manage pre-authorized payments
What is my TELUS Easy Payment® Balance and my Device Discount balance?
Auto-renew Mobility rate plans or add-ons
Changes to your bill
TELUS PureFibre: Changes to your bill
Mobility billing
View your Mobility bill in My TELUS
Understanding your Mobility bill
Mobility bill terminology
Update a Mobility rate plan or add-on
Learning about your bill
Braille or large print bills
Find your e.Bill account number
Home Services billing
Your first Home Services bill from TELUS
Fixing login & password issues
Issues with your bill
Problem with your credit check?
Password management
Use a login link to sign in to your My TELUS account
Internet support
Getting started
Setting up your Internet for the first time
Welcome kit
Actiontec T3200 modem installation
How to self-install your TELUS Wi-Fi Hub
How to self-install your TELUS Internet and Optik TV services
Enable TELUS Internet and Optik TV with TELUS QuickConnect
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Setting up your Wi-Fi connection
Connect to your Wi-Fi
Set up the Actiontec WCB3000N or Web6000
Enable Smart Wi-Fi on your Advanced Wi-Fi modem
Setting up the My Wi-Fi app
Configure TELUS Connect: Select your device
My Wi-Fi app for Wi-Fi Hub
Fixing an issue
Help with a technician appointment
Preparing for your repair appointment
Managing your account
Making changes to your My TELUS account
Appointment manager on My TELUS
Options for using My TELUS
Learning about your services
Using TELUS Home Assistant
TELUS Home Assistant on Google Assistant
Home Phone support
Getting started
Getting started with your Home Phone
Managing your Home Services appointment during COVID-19
Home phone Calling Features Assistant explained
Call display
Setting up your voicemail
Home phone voicemail setup
Managing your account
Changes to your Home Service & Voicemail
Managing your Home Services appointment during COVID-19
Change Home phone voicemail message playback preferences
Learning about your services
Home Phone features
Home phone Calling Features Assistant explained
Call display
TELUS IP Relay Service
TELUS Relay Service
Voicemail features
Access Home phone voicemail messages by phone
Access Home phone voicemail messages online
Change Home phone voicemail message playback preferences
SmartHome Security support
Getting started
Preparing your SmartHome Security System
Before you buy
Install your TELUS SmartHome Security products with our support videos
SmartHome installation guides
SmartHome Security Owner's Guide
Municipality Alarm Permit information
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Getting started with your mobile app and web portal
About the TELUS SmartHome app
SmartHome features availability
Installing your video camera
Installing your Doorbell Camera
Installing your Outdoor Camera (V723 model)
Installing your Outdoor Camera (V722 model)
Learning about your services
Configuring your panel and sensors
Using your SmartHome control panel