SmartHome Security support

Indoor, outdoor and doorbell cameras

Troubleshoot camera issues

Troubleshoot connectivity issues with my video cameras

Devices

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Troubleshoot connectivity issues with my video cameras / Verify your camera is connected to a power source

Troubleshoot connectivity issues with my video cameras / Verify your internet speed

Troubleshoot connectivity issues with my video cameras / Reboot your router

Troubleshoot connectivity issues with my video cameras / Verify the wireless connection

Are you experiencing connectivity issues with one or more of your SmartHome cameras? Log in to My TELUS to fix this automatically. If you need help, you can request a callback with a support representative.

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Are your video cameras or doorbell cameras periodically disconnecting from your network? If yes, your home may not have the required bandwidth or signal strength for the device to operate consistently. Here are some tips on how to troubleshoot these connectivity issues.

Troubleshoot connectivity issues with my video cameras / SEO

Find out why your video cameras and doorbell cameras are periodically disconnecting from your network.

Troubleshoot connectivity issues with my video cameras | TELUS Support

Find out why your video and/or doorbell cameras periodically disconnect from your network.

Learn how to adjust your outdoor camera

Learn how you can set up Smart Video Alerts.

Self-install and set up your camera

Doorbell Camera chime settings

Use an SD card in a compatible camera to record video directly from the video device continuously and securely.

Learn how to navigate and manage your recording rules.

Camera recordings and video clips

Answers to commonly asked questions on issues related to your 24/7 Onboard micro SD card recording.

If you are experiencing issues with your Outdoor Camera (V722/V723), check out the LED status reference guide below to assist with your troubleshooting.

Fix speed or connection issues for your Indoor, Outdoor or Doorbell Camera.

Remove and reposition your cameras

Set up voice control for cameras