If a camera is connected to Wi-Fi and does not have a strong wireless connection, this may make it more prone to dropping off the network. This can happen if your camera is located far away from your wireless router or if there are several obstacles between the router and the device. Walls, floors, ceilings, or even large home appliances can all affect the Wi-Fi signal strength.
To resolve a poor wireless connection, reposition the router (or extender) closer to the camera. Even adjusting the positions by a few inches can help. If relocation is not an option, consider purchasing a wireless network extender to increase range. Learn more about
TELUS Boost Wi-Fi
: For devices connected to the router using an ethernet cable, try connecting the ethernet cable to another port or use a different ethernet cable.