Troubleshoot Call Display on your home phone

Identify why Call Display isn’t working.

Situations where Call Display won't work

Private or anonymous number:
This means the caller has used
Per Call Blocking
to block the display of their name and number
Unknown region:
The region your caller is dialling from may not support Call Display
Private name with number displayed:
The caller may have an unpublished number or may have requested the blocking of their name. With Caller Reveal you can display these private numbers
Calls from cellular phone:
Calls from cellular phone may only display the province and phone number

Troubleshooting

If you have any other difficulties using Call Display, try the steps below:

On your Home Phone bill, ensure
Call Display
is listed and included as a feature.
Log in
to your account to view your bill
Try
unplugging
and
replugging
the power adapter into both the display device and the electrical outlet
If your display device requires batteries, try replacing them
Check the
Display contrast setting
on your phone to ensure it is not too light. Refer to your telephone user manual for assistance

Remove any additional equipment you may have attached to your phone line, such as an answering machine or other telephones. If you are subscribed to TELUS Internet, ensure you have microfilters plugged into all the phone jacks in your home. If the problem appears to be with your phone, consider getting it checked where you purchased it.

Troubleshoot Call Display on your home phone

Situations where Call Display won't work

Troubleshooting

Call Display on Optik TV

Calling Features user guide PDF download

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