Troubleshoot Call Display

Find the reason why call display isn’t working

There are situations where Call Display may not appear.

Private or anonymous number

This means the caller has used Per-Call Blocking to block the display of their name and number.

Unknown region

The region your caller is dialling from may not support Call Display.

Private name with number displayed

The caller may have an unpublished number or may have requested the blocking of their name. With Caller Reveal you can display these private numbers.


If you have any other difficulties using Call Display, try the steps below:

  1. Log in to your account and make sure you are subscribed to Call Display
  2. Try unplugging and re-plugging the power adapter into both the display device and the electrical outlet
  3. If your display device requires batteries try replacing them
  4. Check the display contrast setting on your phone to ensure it is not too light. Refer to your telephone user manual for assistance

Remove any additional equipment you may have attached to the your phone, such as an answering machine or other telephones. If you are subscribed to TELUS Internet, ensure you have microfilters plugged into all the phone jacks in your home. If the problem appears to be with your phone, consider getting it checked where you purchased it.


Calling Features user guide

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