Troubleshoot your ADT Command system and control

If you log into the control.adt.ca portal and see “Status Unavailable” or a visual indicator that the system is offline, make sure all your ADT equipment is plugged in, wait a couple of minutes and try the system again. If that doesn’t work or you need help, call 1-855-958-8181.

If you log in to the control.adt.ca portal and see “Status unavailable” or a visual indicator that the system is offline, make sure all your ADT equipment is plugged in. Then wait a couple minutes and try the system again. If that doesn’t work or you need help, call 1-855-958-8181.

First, confirm your camera is plugged in and receiving power. Next, make sure your Wi-Fi connection shows internet activity. If your camera still isn’t recognized, call 1-855-958-8181 for help.

There are several system conditions that can cause your touchscreen to turn back on which may need your attention, including:

• A tap to the touchscreen
• Alarms
• Sensor troubles
• System troubles

There are several system conditions that can cause your touchscreen to stay on, and that may need your attention, including:

• System is in programming mode
• The backup battery isn’t fully charged
• A help video is playing
• An entry/exit countdown is in progress
• System is in “Walk test” mode
• System is in “Communication test” mode

Only site owners are initially able to enroll devices for push notifications. To set up additional users to receive notifications, follow these steps:

Using the website

1. Log in to the website
2. Select Notifications
3. Select + New notification to create a new notification or click the pencil icon for an existing notification to update
4. To choose notification recipients, Select + Add recipient
5. Click to select the entries in the Address Book to be notified or click + New to add a new Address Book entry
6. Once you’ve selected all the desired recipients, click Close
7. Verify all recipients are correct, then select Save

Using the app

1. Log in to the app
2. Tap the hamburger menu
3. Tap Notifications
4. Tap Manage notifications
5. Tap + Add to create a new notification or tap an existing notification to update
6. To choose notification recipients, tap + Add recipient
7. Click to select the entries in the Address Book to be notified or click + Add contact to add a new Address Book entry
8. Once you’ve selected all the desired recipients, tap Close
9. Verify all recipients are correct, and tap Save

Note: You’ll need to separately register each phone or tablet that you want to have access for push notifications. Once registered, each device must have the push notifications toggled On in the app. To avoid duplicate alerts, make sure to turn off text message alerts once you’ve successfully enabled push notifications on the web portal.

Your touchscreen may be out of range of the panel. Check how close you are to your panel, make sure your internet connection is good and check your security system status. If your touchscreen continues to show “Please standby” when it’s close to the panel, and the security system is operating properly and your internet is connected, please call 1-855-958-8181 for help.