This policy only impacts a small number of Smart Hub customers in communities where demand for Internet usage is greater than the available network capacity.
Only at times of congestion, a small number of customers using the most bandwidth will be affected and may notice slower speeds. This will allow us to provide both our Smart Hub and mobile wireless customers consistent and reliable Internet speeds.
At TELUS, we are continually investing in our networks and are working hard to alleviate congestion from all affected communities. We know a reliable Internet experience matters to you, and we’re on a continuous journey to provide you with the best service possible.