2 steps to fix your iMessage problems

Troubleshoot your iMessage service if it is slow or you are not receiving texts.

Having issues with your iMessages? No worries! Follow these 2 easy steps to try and fix the problems by yourself!

Step 1 – Enable “Send as SMS”

Did you know that using iMessage to send texts, pictures and videos to other Apple devices uses your data? If you’re not connected to Wi-Fi and don’t have a data plan, sending iMessages to other Apple devices means you will incur pay-per-use data charges.

To avoid extra data charges, you can enable the “Send as SMS” feature, which allows you to send iMessages as an SMS when data is unavailable.

To turn on this feature, go to Settings > Messages > slide the “Send as SMS” toggle to the “ON” position.

Or, you can simply add a data plan and do more of what you love, without having to worry about overage charges. From My TELUS, you can view your data usage in real-time so you can avoid going over your data and experiencing data overage charges.

Step 2 – Use the “Reset All Settings”

In some cases you may fix your iMessage problems by resetting “All Settings”:

  1. Go to Settings on your iPhone
  2. Select General
  3. Select Reset
  4. Select the Reset All Settings option

The “Reset all Settings” option keeps your apps and data but resets personal preferences (such as custom wall paper) and network settings (including Wi-Fi passwords).

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