Setting up Smart Video Alerts

Learn how you can set up Smart Video Alerts.

How to set up Smart Video Alerts

You can create Smart Video Alerts with Video Analytics recording rules by drawing virtual tripwires and fenced-in zones to identify when people, animals or cars are on your property. By setting up these rules, your Indoor or Outdoor Cameras will continuously scan your property and notify you of activity that's most important to you.

To create Smart Video Alerts for your Indoor or Outdoor Cameras, watch the videos or follow the steps below.

Log in to your
TELUS SmartHome app
or
web portal
Select
Video
from the menu on the left-hand side
Select
Recording Rules
from the list of menu options. If you are in the mobile app, you will need to click the
Settings
icon first
Select
Add
on the mobile app or
Add New Rule
in the web portal
Select
Video Analytics
Select the Indoor or Outdoor Camera you are adding a rule to
Select the type of rule that best suits your needs. You can add up to three Video Analytics rules per camera.
Ground Zone rules
are used to identify when objects are expected to linger in an area on your property (i.e. when visitors are waiting at your front door)
Tripwire rules
are used to identify when objects cross a virtual tripwire (i.e. when a car pulls up on the driveway)
Select the
Scenery
and
Minimum Object Detection Size
Name your recording rule
Draw your Ground Zone or Tripwire Rule.
Pro-tip for Ground Zone rule users
: If you have walls or ceilings in the camera's field of view, draw the rule from scratch by selecting the
Clear Ground Zone
button located below the drawing box and then draw your rule.
Identify how long an object must be inside the area of interest before you are notified
Complete your recording rule settings
Using the Set Minimum Delay Between Clips dropdown menu, select the desired timeframe. This setting determines how long the camera must wait after recording a clip to trigger another recording. The default setting is 3 minutes
Under The Rule will run..., click to select
At all times
or
Only during the following times
. If
Only during the following times
is selected, you can modify which days of the week to record on and the time for the recording rule to start and stop
Under Except when..., click to select any available exceptions that turn the rule off regardless of the schedule. Options include when the panel is armed away, the panel is armed stay, if a Geo-Device is inside a specified Geo-Fence, etc.
Select what types of objects you want to be notified of
Identify what types of notifications you want to receive
Select
Save

Frequently asked questions

I have a camera setup with Video Motion Detection, can I create Smart Video Alerts?

Before you can setup Smart Video Alerts, you have to delete your existing Video Motion Detection rules by following these steps:

Log in to the
web portal
Select the
Video
category in the menu on the left-hand side
From the top navigation bar, select
Recording Rules
Select the delete icon on each of the Video Motion Detection recording rules associated with the camera you want setup with Smart Video Alerts
Follow the steps listed above to configure your Smart Video Alerts

I am getting notified about motion outside of my Ground Zone rule. How can I fix that?

Log in to the
web portal
Select
Video
from the left-hand column
Select
Recording Rules
from the top of the page
Select the Video Analytics rule that you would like to modify
Select
Clear Ground Zone
One by one, draw each point until you've drawn in the entire ground/floor surface that you would like the camera to monitor

How can I pause Smart Video Alerts and recordings?

Log in to your TELUS SmartHome app or
web portal
Select
Video
from the menu on the left-hand side
Select
Recording Rules
from the list of menu options. If you are in the mobile app, you will need to select the
Settings
icon first
Select
Pause Options
for the rule that you would like to pause and choose the duration to pause the rule

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Frequently asked questions

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