Troubleshoot registration problems with My TELUS

9 common reasons you can’t register for My TELUS

Note
: Registering for My TELUS
 is done once. If you are having trouble registering
, then you're reading the right article. If you are having trouble logging in to an existing My TELUS
 account, then please see Troubleshoot log in problems with My TELUS
.

There are a number of reasons why you may not be able to register for My TELUS. Below are the 9 most common reasons – and their solutions.

1. Your email is already registered

2. We’ve sent an email to an email address that you can't access

3. You don’t know your account number

4. You don’t know the postal code associated with your account

5. You don’t know the PIN for your account

6. You’ve already linked this account to your profile

7. Your account is linked to another profile

8. Issues receiving a verification code

For your protection, we send a verification code to an email or phone number that you have previously authorized us to use.

Note
: If you don’t have access to the email address or phone number you see on screen, please contact us
.

If you're receiving an error message when you request a verification code, please note that there's a limit to the number of code requests you can make in a given period of time. If you believe you may have exceeded this limit, wait 24 hours and try again.

Verification code via email message

If you don't receive your verification code via email message:

If you have multiple email addresses, be sure that the email address displayed on screen is the same as the one you are searching
Verify that you have access to the email address you provided
Check your spam/junk folder. The email is from My TELUS and it may have gone there

If you still can't receive your verification code please contact us
.

Verification code via text message

If you don't receive your verification code via text message:

Verify the phone number. We cannot send a code to a phone number that is not yours, is a landline, or is a phone number outside of Canada
Check your phone service. Make sure your service plan and mobile device supports text message delivery. Delivery speed and availability may vary by location and service provider. Also, make sure you have an adequate cell signal
Check that your provider has not blocked short codes. Your mobile provider may block text messages that use short codes
If you have recently ported your mobile phone number from another mobile provider, text messaging may not work immediately. Please wait before trying again

If you still can't receive your verification code please contact us
.

Multiple verification codes

If you received multiple verification codes, only the newest one will work. If you requested multiple verification codes, keep in mind that it might take some time for the latest code to arrive.

9. You want to register or link your service but it says the account owner needs to approve your request

You need approval from the first person to link the account if you are trying to link an account that is already linked to an email address. We send an email advising them that you are requesting access. You can also get in touch with them and request approval.

If you think that you are the owner, it's possible you've previously registered and linked your service with a different email address. Try to log in
 with the other email address.

Troubleshoot registration problems with My TELUS

1. Your email is already registered

2. We’ve sent an email to an email address that you can't access

3. You don’t know your account number

4. You don’t know the postal code associated with your account

5. You don’t know the PIN for your account

6. You’ve already linked this account to your profile

7. Your account is linked to another profile

8. Issues receiving a verification code

Verification code via email message

Verification code via text message

Multiple verification codes

9. You want to register or link your service but it says the account owner needs to approve your request

Your problem is not on this list

Did this article solve your problem?

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