For your protection, we send a verification code to an email or phone number that you have previously authorized us to use.
Note
: If you don’t have access to the email address or phone number you see on screen, please
contact us
.
If you're receiving an error message when you request a verification code, please note that there's a limit to the number of code requests you can make in a given period of time. If you believe you may have exceeded this limit, wait 24 hours and try again.
Verification code via email message
If you don't receive your verification code via email message:
If you have multiple email addresses, be sure that the email address displayed on screen is the same as the one you are searching
Verify that you have access to the email address you provided
Check your spam/junk folder. The email is from My TELUS and it may have gone there
If you still can't receive your verification code please
contact us
.
Verification code via text message
If you don't receive your verification code via text message:
Verify the phone number. We cannot send a code to a phone number that is not yours, is a landline, or is a phone number outside of Canada
Check your phone service. Make sure your service plan and mobile device supports text message delivery. Delivery speed and availability may vary by location and service provider. Also, make sure you have an adequate cell signal
Check that your provider has not blocked short codes. Your mobile provider may block text messages that use short codes
If you have recently ported your mobile phone number from another mobile provider, text messaging may not work immediately. Please wait before trying again
If you still can't receive your verification code please
contact us
.
Multiple verification codes
If you received multiple verification codes, only the newest one will work. If you requested multiple verification codes, keep in mind that it might take some time for the latest code to arrive.