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Troubleshoot any login issues

Troubleshoot login problems with My TELUS

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Troubleshoot login problems with My TELUS / Your account hasn't been activated

Troubleshoot login problems with My TELUS / You're not entering your information correctly

Troubleshoot login problems with My TELUS / You forgot your password

Troubleshoot log in problems with My TELUS / You forgot your username

Troubleshoot log in problems with My TELUS / Your account is locked

Troubleshoot log in problems with My TELUS / Your account access hasn't been approved yet

Troubleshoot log in problems with My TELUS / Your account has been cancelled or deactivated

Troubleshoot log in problems with My TELUS /  Browser autosave passwords

Sign in to My TELUS easily and securely with a login link. All we need is the email you'd want us to send the login link to.

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There could be a number of reasons why you can't log in to your My TELUS account. See below for the most common reasons and their solutions.

__Note__: If you have already registered for a **My TELUS** account and are having trouble **logging in** to that existing account you're in the right place. If, however, you are trying to **register** for a **My TELUS** account, for the first time, then please visit [__Troubleshoot registration problems with My TELUS__](https://www.telus.com/en/support/article/register-issues-my-account).


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Learn how to troubleshoot problems logging into your My TELUS account. Know how to reset your password, unlock your account and activate your account.

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Troubleshoot login problems with Espace client

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Learn how to troubleshoot problems logging in to Espace client. Know how to reset your password, unlock your account and activate your account.

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Troubleshoot login problems with My TELUS / SEO

Troubleshoot My TELUS login problems | TELUS Support

Having trouble logging into My TELUS? Here are some common reasons and solutions.

Register and log in to My TELUS

Log in with two-factor authentication (2FA)

Learn how to change or reset your My TELUS password by following these steps.

Tips for resetting your password using My TELUS.

Personal Identification Numbers (PIN) were implemented as a security measure and provide an easy way to verify customer identity when calling the Contact Centre.

Change your password or PIN

9 common reasons you can’t register for My TELUS

Learn about TELUS EverSafe