Fix, program or replace your Optik TV remote control
Let’s help you get your Optik TV remote control back up and running or help you get a new one
Interactive step-by-step guide for fixing your remote control
General tips for getting your remote working again
Sometimes the simple solutions are the most effective. If you prefer not to use our guide above, here are
3 quick fixes
you can try to get your remote working again.
Potential fix #1: Clear the way
Your remote control may be unresponsive because its signal is weak or cannot reach your TV and digital box. Please make sure to clear any objects in front of the TV and digital box, and that you’re pointing your remote straight at the TV & digital box.
Potential fix #2: Change the batteries
Your remote control may be unresponsive because of low battery power. Try replacing the batteries in your remote control to see if they're out of power.
Potential fix #3: Reset your Optik remote
Slimline 2 remote
Resetting the remote to its original factory settings can fix a slow or unresponsive remote. If you have a
Slimline 2 remote
, please follow these steps:
: Resetting your remote control disables its ability to control your TV. To restore this ability, re-program your remote by following the steps on
You can return all advanced functions back to their original factory settings by resetting the remote.
Press and hold the
key on the remote
Without releasing the STB key, press and hold the
Release both keys. All mode keys will blink twice
Enter the code 900 in the remote's keypad. The STB mode key blinks four times to indicate you have successfully reset the remote to its factory default settings
Replacing a remote or purchasing a new remote
We’re sorry that the steps above didn’t fix your issue. If your remote is lost or has been damaged, you will need to purchase a new one (please see instructions below). However, if your remote is not working due to a manufacturing error, you can make a claim by
* with your remote and account number. Shipping charges may apply. The replacement remote will be the newest model Slimline 2. It will work with your existing STB and is programmable to function with most televisions and amplifiers.
*Only TELUS stores (named "TELUS Store" on store locator) are able to help you replace your remote or purchase a new one.
Purchasing a new remote
There are 2 ways for you to purchase a new remote.