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Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts

Manage My TELUS users

How roles and responsibilities determine account access

Depending upon your type of account, you may see different account management options when you log in. An account owner has full access to the account and can make any changes that are supported online. You are an account owner if your name appears on the monthly bill. The account owner has access to the billing and usage details of each member (phone number) on the account.

Note: Account members can't make changes to their overall account, plans or services. They can see information about their own phone number only.

Roles and responsibilities: Consumer account

Your account access and responsibilities are determined by your role as described below.

Owner
The owner is responsible for paying the bill and ensuring the account remains in good standing. Owners can:

  • Access the link on the My Profile page for the Manage account users page
  • View all pending requests
  • Set up/decline access
  • See user table with all existing active linkages
  • Change access levels for managers and members
  • Assign phone numbers to managers and members
  • Remove access for managers and members

If your name appears on your bill, you're the owner.

Manager
The account manager is authorized by the account owner to oversee the account. Managers can:

  • Access the link on the My Profile page for the Manage account users page
  • See user table with all existing active linkages
  • Remove access for members

Member
Account members can:

  • View their own account activity
  • Make some changes to their own phone (such as updating the number)

Note: Members do not have access to the Manage account users page.

Roles and responsibilities: Business account

Owner
This role does no exist on business accounts.

Manager
The account manager is authorized by the account owner to oversee the account. Managers can:

  • Access the link on the My Profile page for the Manage account users page
  • View all pending requests
  • Set up/decline access
  • See user table with all existing active linkages
  • Change access levels for managers and members
  • Assign phone numbers to managers and members
  • Remove access for managers and members

Member
Account members can:

  • View their own account activity
  • Make some changes to their own phone (such as updating the number)

Note: Members do not have access to the Manage account users page.

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My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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