Multimedia messaging and browsing services update

Devices launched after 2017 and sold by TELUS will not be affected. All current service features and functionalities will be carried over and supported on the new platforms.

Certain devices launched before 2017 will no longer be compatible with the new platform. Please see below for the list of TELUS sold devices that will be affected by the service update.

To continue MMS and/or browsing services, we recommend you to check out our latest devices and purchase a new device today.

Shop for our latest devices

.

If your device is listed below, you will no longer be able to send or receive multimedia messages starting summer 2023. You can find your phone's model details and number in your device , usually under .

If your device is listed below, you will no longer be able to send or receive multimedia messages, or access browsing using cellular data starting summer 2023. Browsing under Wi-Fi settings will not be affected. You can find your phone's model details and number in your device , usually under .

Calling features are not affected by this service update and voice calls will continue to work as usual for all devices.

Short Message Service (SMS) will not be affected by this service update and you will be able to continue to send and receive text messages. An SMS is a text message of up to 160 characters without an attached file.

However, group messages, whether delivered in text or picture, are recognized as multimedia messages and will be affected if your device is listed above. A group message is when the sender composes a message and selects multiple recipients.