Everything you need to know about your video clips
Monthly clip limit vs. online storage
How many clips can I upload each month?
You can upload a
maximum of 3,000 clips a month
of manual and scheduled recordings. If you exceed this threshold, you will need to wait until next month for your limit to reset.
: If you own a monthly plan with a Slimline or Round Doorbell Camera only, your video clip upload limit is 1,200 clips per month. If you have either an Indoor or Outdoor Camera, your plan will come with 3,000 clips per month.
If your account reaches its monthly upload limit, the recording rules are paused with the exception of alarm-triggered rules
. This means during alarm situations only, your cameras will record your videos and upload them to your account, regardless of whether you have exceeded your monthly limit or not. Recording rules can be resumed manually on the first day of the following month.
How do I check my monthly usage?
To check how many uploads are included in your service plan and how many remain, follow these instructions here:
Optimising the number of uploads (doorbell cameras)
How air temperature affects doorbell motion detection
Due to the nature of infrared motion sensors, it's common to see a change in clip quantity during different times of the year. This variability is due to the difference in temperature between the person or vehicle being detected and the ambient air.
During warm months, clips tend to trigger less often
During cold months, clips tend to trigger more often
To prevent these changes, it may be necessary to tweak the sensitivity slider to account for changes in weather.
Adjusting the Doorbell Sensitivity slider to improve accuracy
Your doorbell camera uses a fixed lower portion of the camera view for motion triggers to avoid recordings from non-human activity. By adjusting the sensitivity slider, your camera will:
Increase or decrease the size of the fixed area
Increase or decrease the minimum object size necessary to prompt a recording
Disable the passive infrared sensor (when set to
To change the sensitivity setting using the SmartHome app:
Log into the Customer app
from the menu
Select the gear icon
Select and select the desired camera
slider to adjust to the desired sensitivity
Select the checkmark icon to save your changes
To change the sensitivity setting using the web portal: