How air temperature affects doorbell motion detection
Due to the nature of infrared motion sensors, it's common to see a change in clip quantity during different times of the year. This variability is due to the difference in temperature between the person or vehicle being detected and the ambient air.
During warm months, clips tend to trigger less often
During cold months, clips tend to trigger more often
To prevent these changes, it may be necessary to tweak the sensitivity slider to account for changes in weather.
Adjusting the Doorbell Sensitivity slider to improve accuracy
Your doorbell camera uses a fixed lower portion of the camera view for motion triggers to avoid recordings from non-human activity. By adjusting the sensitivity slider, your camera will:
Increase or decrease the size of the fixed area
Increase or decrease the minimum object size necessary to prompt a recording
Disable the passive infrared sensor (when set to
Extremely High
)
To change the sensitivity setting using the SmartHome app:
Log into the Customer app
Select
Doorbell Camera
from the menu
Select and select the desired camera
Use the
Motion Sensitivity
slider to adjust to the desired sensitivity
Select the checkmark icon to save your changes
To change the sensitivity setting using the web portal:
Select
Settings
in the upper menu
Select your doorbell camera from the
Video Device
dropdown
Adjust the sensitivity slider near the bottom of the page
Select
Save
to ensure your changes are retained
