Manage voicemail settings

How to change your password or adjust the number of rings before voicemail

Change your password

  1. From your home phone, access your mailbox
  2. From your Main Menu, press 441
  3. Enter your new password, then press #
  4. Press * to return to the previous menu

Forgotten your password? Reset your voicemail password

Adjust the number of times your phone rings before going to voicemail

  1. From your home phone dial *94
  2. Enter the number of rings you want your callers to hear (2-9)
  3. Hang up

Skip your password

You can choose if your password is required when checking voicemail from your home phone. Your passcode is always required when calling from another number or when logging into your Web inbox.

Note: For best privacy and security settings, TELUS recommends choosing to always require your password even when calling from your own phone.

To turn the Skip Password feature on or off

  1. From the Main menu press 48. Listen for the confirmation message


To turn Autoplay on and off:

  1. From the main menu, press 426 and follow the voice prompts

Manage group distribution lists

Create a group list so you can record a message once and send it to the whole group (e.g. your soccer team).

  1. From the main menu, press 42
  2. To review your group lists press 1
  3. To create a group press 2
    • Assign a number to your list (1-99) then press #
    • Enter the 10 digit mailbox or telephone destination number, then press #
    • When finished press # to save the list
  4. To delete a group list press 3 and follow the prompts
  5. To modify a group list press 4 and follow the prompts
  6. Press * to return to the previous menu

Manage outcall notifications

In addition to the standard Message Indicator, you can choose how and when you are notified of a new message. To do this, you need to set up Web access for your voicemail if you haven't already done so.

First-time setup and online management

Notifications must first be enabled using the Web.

  1. Log into your online inbox
  2. Select My Notifications in the top navigation bar
  3. Select Add Notifications located on the right hand side
  4. In the By field, select one of the drop down options
    • Email
    • Email with Audio (the message will be attached to the email)
    • Call my pager
    • Call my phone
  5. In the To field, enter the notification destination (email, phone number or pager number)
  6. Click the Save button
  7. You can customize your notifications further by making changes to Notification Rules or creating a Notification schedule

After first-time set-up

Once you have completed your first-time setup online, you can manage notifications online (see above) or by phone:

  1. Dial *98 to access your mailbox from home
  2. From your Main Menu, press 43 and follow the prompts to review, enable/disable or modify your notifications

Change voicemail playback preferences

Customize your playback preferences

Within your voicemail, you can customize the following items:

  • The order that your messages are played (newest or oldest)
  • Whether or not the Caller ID or date and time of the message are played
  • Whether or not the automatic or normal playback options will be used

Steps for changing your preferences

To change your voicemail playback preferences, first dial into the voicemail system:

  • Press and hold 1 to reach your voicemail
  • From your mobile device, dial 1 + your 10-digit cellular number + CALL
  • From a landline, dial your 10-digit mobile number and select the * key to interrupt the system greeting

From the main menu of the voicemail system:

  • Select 4 for Personal Options
  • Then select 4 for Personal Preferences
  • Then select 2 to change Playback Preferences

From there you can select the following settings:

  • Select 1 to change the order by which your messages are played
    • This setting allows you to play your messages in “First In/First Out” order, or “Last In/First Out” order
  • Select 2 to enable playing the Caller ID before your messages
    • You can turn “ON” or “OFF” of playing the Caller ID before the messages
  • Select 3 to disable playing the date and time for messages
    • You can turn “ON” or “OFF” of playing the date and time of the messages
  • Select 5 to change to automatic/normal playback mode
    • In “Automatic playback mode,” after playing your message, you will only hear “to Delete press 7, to Save press 9”
    • In “Normal playback mode”, after you hear each message, you will also hear all options that you can do with this message, including:
      • Press 1 - Replay this message
      • Press 11 - Go to the previous message
      • Press 2 - To pause during message playback
      • Press 3 - Fast forward the message during play
      • Press 5 - Play time of message delivered
      • Press 6 - Copy this message to another person
      • Press 7 - Delete this message and go to next message
      • Press 8 - To reply
      • Press 9 - Save this message and go to the next message
      • Press # - Keep this message new and go to the next message

Tip: You may want to set to “Automatic playback mode” so you don’t have to listen to all options after playing each message. In addition, you can always turn “Normal Playback mode” ON if you do need to do more with messages.


Voicemail user guide

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