Check and try different inputs on your TV. Specifically, look for the
HDCP
compatible connections on the back of the TV.
To verify your TV is HDCP compliant:
Check the box that comes with your television
Consult your TV user manual. Read the
video-cable section
and see if it lists HDCP anywhere among the definitions of video ports. If it does not, your television is likely not HDCP-compliant
Call the customer service line for the manufacturer of your high-definition television. Give the representative the model number of your television and ask if it is HDCP-compliant
If the TV is HDCP compliant it should have the following types of HDCP compliant connections:
Note
: Verify that the HDMI cable from digital box is plugged into one of these connections (HDMI (4K@60Hz), HDCP 2.2 or ARC).
Verify you have selected the correct output on your TV menu
Using your TV remote
input button
, make sure your TV is set to the correct input.
Note
: Your TV manufacturer may have a different name for the input button, for example TV/Video, Input, or Source button.
Try to look for HDMI, HDMI 1 or HDMI 2
Note
: If you don’t have your TV remote try using the input button on the TV itself.
You may need to press the
input button
to cycle through the inputs
When cycling through each of the inputs, wait for 10 seconds on each selection so the television can establish a connection to any connected devices
Verify that you do not have any devices (such as an audio receiver) between your digital box and your TV that is NOT HDCP compliant. (If you do have a non-compliant device, you may need to use a secondary audio connection on the TV)
Alternatively you can use an optical cable to connect your audio receiver to the TV
Ensure that your TV firmware is up to date
Go to your TV manufacturer’s website and check if your Smart TV is on the most recent firmware as some of these connection issues are known to TV manufacturers and are resolved over time through firmware updates.
