How do I schedule my migration?
Once you receive your invitation to schedule via email, simply log in to TELUS Webmail (
webmail.telus.net
) to securely schedule your migration. If you forgot your password, simply go to
telus.com/reset
for instructions on how to reset it using one of our self-serve tools.
What if I haven’t received an invitation to migrate yet?
If you haven't yet received an invitation to schedule your migration, you can request one via the TELUS My Wi-Fi app. For more information, visit
telus.com/ScheduleMigration
.
Why am I being taken to webmail.telus.net to schedule the migration?
TELUS Webmail (webmail.telus.net) is the web browser access to your TELUS email before migration. By logging in to TELUS Webmail, you can securely choose the details of your migration.
Simply enter your TELUS email credentials to log in. If you forgot your password, go to
telus.com/reset
for instructions on how to reset it using one of our self-serve tools.
What if I don’t schedule my migration?
We will be migrating all accounts over to our new platform and we will not be supporting our existing platform starting in 2021. You will continue enjoying what you love about your TELUS email, in a more secure and reliable platform.
By scheduling your migration, you get to choose the exact date you want this transition to take place, and how you expect us to communicate any updates pertaining to your migration. If you do not schedule your migration, we will choose a date for you and we will communicate this change only via email.
Scheduling takes only a few minutes and you can take control of your migration experience.
I don’t know my password. How do I change it?
If you forgot your password, simply go to
telus.com/reset
for instructions on how to reset it using one of our self-serve tools. You can then go back to TELUS Webmail and enter the new password in order to schedule your migration.
Where can I view all the TELUS email accounts under my Internet subscription?
You can view all TELUS email accounts created under your internet subscription by logging into
My TELUS
. Once there, go to
Internet
, then select your service address. On the next page, select the
Email
tab. Listed here are all the TELUS email mailboxes in your Internet account. You can manage your aliases from here as well as change your password.
Why do I have to choose a login email address?
If you have multiple aliases, in Webmail you were able to log in to your email account with any of these aliases. For the migration, you will have to select one of them for your login information only.
Note
: You will not lose any of your aliases. You're simply picking the one to log in to your account. After your migration is complete, you may edit your username details by logging in to your
My TELUS
account.
Why is TELUS asking me to provide a contact phone number or email address?
On the day you select to have your account migrated, you will not be able to send or receive emails until you complete this step:
Activate your account in Google
.
We ask for your contact phone number or alternative email address in order to notify you that your account has been successfully migrated and to provide you with further instructions you need to complete that day in order to activate your account and continue using your email.
We will only use the information you provide us for the purposes of your TELUS email migration.
What if I didn't receive my 6-digit verification code?
If you have entered a phone number, ensure it is a mobile phone number as the notification you will receive will be sent via text message. Ensure there are no typos in the number you've entered.
If you have entered an email address, ensure you correct any typos.
If all the information is correct, click on the
Resend
button and another code will be sent to you. If this issue persists, contact us.
At what time will my migration be completed?
We will complete your account migration in the early hours of the day on which you select to have your account migrated. We will proceed to notify you early in the morning using the contact information you provided.
How will I know my migration has been completed?
We will send you a text message or an email to the contact information you provided when you selected your migration date. This email or text message will contain the steps required in order to activate your account on that day.
Is there anything I need to do after I scheduled my migration?
Upon selecting your migration preferences, we will send you an email recapping the information you provided and outlining the next steps to be completed on the day of your migration and after. After you schedule your migration, we ask that you print the email we sent you and/or bookmark the following pages as you will need them on the day of your migration:
telus.com/steps
.
Can I change my migration date after I selected one?
No, we are not able to change dates once they have been selected. If you are not able to activate your account on the day of your migration, you can do it when you are ready. Your message will be waiting for you when you complete that step.