Managing your services & devices

Battery replacement

Replacing the batteries for my automation devices

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Replacing the batteries for my automation devices / Garage door controller tilt sensor

Replacing the batteries for my automation devices / Smart thermostat

Replacing the batteries for my automation devices / Smart door lock - Weiser Smartcode 10

Replacing the batteries for my automation devices / Smart door lock - HomeConnect 620

Are you experiencing battery issues with one or more of your automation devices? Log in to My TELUS to fix this automatically. If you need help, you can request a callback with a support representative.

SH automation devices battery issues

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Change battery of Smart door lock and other devices

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Replacing the batteries for my automation devices Swiftype Title

Learn how to change the batteries in your SmartHome Security devices, such as smart door lock, smart thermostat and garage door controller. 

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Replacing the batteries for my automation devices Swiftype Description

Replacing the batteries for my automation devices / SEO

Learn how to change the batteries in your SmartHome Security devices, such as smart door lock, smart thermostat and garage door controller.

Replacing the batteries for my automation devices | TELUS Support

Change the batteries in your SmartHome Security devices

How to transfer ownership of your TELUS Internet, TV, Home Phone and SmartHome Security services.

Transferring or moving your service

Learn how to set up your Doorbell Camera to send a notification when it detects motion or when someone presses the doorbell button.

Receive notifications whenever unusual activity occurs in your home

Opt to receive Critical Alert notifications in the event of an emergency

Learn how to receive important notifications in the event of an emergency

Customize the volume and sound of your chimes.

Managing your notifications

Learn how to manage alarms using the TELUS Smart Security mobile app.

Learn how to bypass a sensor

How to manage your location phone number, location password and emergency contacts

Manage your Scenes to execute multiple commands on multiple devices

Arming and managing alarms

Give secure access to family and friends from anywhere

Managing user access

How to Arm or Disarm your system using your Control Panel

Duress codes are used when you are being forced to operate your security system against your will

Customize your sensor names to better manage your security system

Manage your security system with Bluetooth

Instructions on turning off beeps for the Quick Exit feature

Familiarize yourself with your main Control Panel (Gen 1) 

Change your settings specifically for the evenings and nights

Managing your panel and sensors

Change the batteries in your panel and sensors (before 2019).

Change the batteries in your AlarmForce equipment.

Optimize the image quality of your indoor or outdoor camera

Everything you need to know about your video clips

How the privacy of images captured by your cameras is ensured

View and manage your SmartHome Security cameras

Learn how to configure the settings for your ADC-VDB750 Doorbell Camera using these instructions.

Use Highlights to get a quick summary of what happened in your home throughout the day

Learn how to adjust the video resolution and image quality of your Doorbell Camera to improve device performance under various conditions.

Learn how to setup your Doorbell Camera’s motion sensitivity and detection mode to your preference

Learn how to create a recording rule for your Doorbell Camera that best suits your needs

Managing your video cameras and clips

Learn about compatible devices with SmartHome Security

Instructions on adding your Sonos smart speakers to your TELUS SmartHome for audio automation

Instructions to install a Chamberlain LiftMaster MyQ® Smart Garage Hub (821LMB) to your TELUS SmartHome

Instructions on how to add the Rachio SmartSprinkler Controller to your TELUS SmartHome

Get instructions on how to add a FortrezZ Water Shut-Off Valve to TELUS SmartHome.

Instructions on how to perform a quarterly water valve test on FortrezZ Water Shut-Off Valve using TELUS SmartHome 

Voice control your TELUS SmartHome Security devices with Amazon Alexa.

Managing your automation devices

Remove and reposition sensors

The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.

Personal Identification Numbers (PIN) were implemented as a security measure and provide an easy way to verify customer identity when calling the Contact Centre.

Learn how to set up and manage pre-authorized payments on your My TELUS account so that you never have to worry about paying your bill on time.

How to change payment or profile information in My TELUS

Self-serve only tasks