Skip to contentSkip to search
Text DONATE to 41010 & give $20 to support the Filipino community
TELUS Logo
TELUS Logo
You're currently in Personal Support. If you're a Business customer, visit our
Business Support page.

Arming and disarming your system using the mobile app or web portal

Arm and disarm your system using the SmartHome mobile app

How to arm or disarm your system

To arm or disarm your system, follow the instructions below.

  1. From your mobile app or web portal dashboard, go to your
    Security System
    card.

  2. If your system is not armed, select the shield icon to
    Arm
    . You will be given additional options when arming:

    • Silent Arming
      : By default, when you arm your system, the panel makes exit delay beeps. Silent Arming allows you to arm the system without any noise.

    • No Entry Delay
      : Once armed, the system will bypass the entry delay that normally occurs when an entry/exit zone is activated.
      Notes
      :

    • As you arm your system through the mobile app, any devices that are currently active (i.e. a door is open or a motion sensor is active) will be automatically bypassed.

    • Your system will arm instantly, without exit delay.
      On the mobile app
      :
      To arm or disarm your system on the mobile app.
      On the web portal
      :
      To arm your system on the web portal.
      To disarm your system on the web portal.

  3. Once the system is armed, select the shield icon to
    Disarm
    .
    On the mobile app
    :
    The shield icon to Disarm in the TELUS SmartHome app.
    On the web portal
    :
    Home - Armed Stay message on the web portal.
    Disarm green shield icon in the web portal.

Did this article solve your problem?

Yes
No

Related articles

Manage your Scenes to execute multiple commands on multiple devices

Learn about accessibility at TELUS