Add, remove and manage users on your Mobility account

Options and instructions for making user changes to your Mobility account

The account owner determines the account privileges of all members and the account manager can oversee these privileges (with the exception of the owner's account rights). The account owner and manager may grant access to new users, modify a user's privileges or terminate a user's access to the account.

If you would like to cancel an account or service, please contact us.

Set up Access

  1. A banner featuring all pending access requests will be made visible
  2. Select Set up Access on the requests you wish to approve



  3. Select the role which you wish to assign the user
    Note: This will control the user's range of privileges on the account. Learn more about user privileges.
  4. Assign phone numbers
    Note: It is optional to assign a phone number to a manager. However, it is mandatory to assign at least one phone to a member, as this determines what phone(s) the member will be able to access on My TELUS.
  5. Select Confirm Access

Decline Access

  • Select Decline Access on the banner
    OR
  • Head to Set up Access and select Decline Access at the bottom of the page

Change Access

  1. On the profile which you wish to modify, select Change under the access level column
  2. You will see the user's current settings. Apply the desired new settings to this profile
  3. Select Confirm Changes
    Note: If you wish to cancel the changes, select the back button leading to the Manage account users page.

Remove Access

  1. On the profile which you wish to remove, select Change under the access level column
  2. You will see the user's current settings. Apply the desired new settings to this profile
  3. Select Remove Access to restrain the user from accessing their account
    Note: If you wish to cancel the changes, select the back button leading to the Manage account users page.


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