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Support emergency efforts and donate $20 to TELUS Friendly Future Foundation in support of Hurricane Fiona relief efforts by texting DONATE to 41010.

Add, remove and manage users on your Mobility account

Options and instructions for making user changes to your Mobility account

The account owner determines the account privileges of all members and the account manager can oversee these privileges (with the exception of the owner's account rights). The account owner and manager may grant access to new users, modify a user's privileges or terminate a user's access to the account.

If you would like to cancel an account or service, please contact us.

Set up access

  1. A banner featuring all pending access requests will be made visible
  2. Select Set up access on the requests you wish to approve
  3. Select the role which you wish to assign to the user
    • Note: This will control the user's range of privileges on the account. Learn more about user privileges.
  4. Assign phone numbers
    • Note: It is optional to assign a phone number to a manager. However, it is mandatory to assign at least one phone to a member, as this determines what phone(s) the member will be able to access on My TELUS.
  5. Select Confirm access

Decline access

  • Select Decline access on the banner, or
  • Head to Set up access, and select Decline access at the bottom of the page

Change access

  1. On the profile which you wish to modify, select Change under the access level column

  2. You will see the user's current settings. Apply the desired new settings to this profile

  3. Select Confirm changes

    • Note: If you wish to cancel the changes, select the back button leading to the Manage account users page.

Remove access

  1. On the profile which you wish to remove, select Change under the access level column

  2. You will see the user's current settings. Apply the desired new settings to this profile

  3. Select Remove access to restrain the user from accessing their account

    • Note: If you wish to cancel the changes, select the back button leading to the Manage account users page.

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Unlink or cancel your Mobility or Home Services account

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Learn about accessibility at TELUS

My TELUS is the best way to manage your account.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Diversity and Inclusion
Accessibility
COVID-19
TELUS Service Status
Neighbourhood
Order Status
User Terms
Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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Twitter
Instagram
Linkedin
Youtube
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