Introducing DIY for TELUS SmartHome Security

Enjoy a $350 bonus credit towards a camera and sensor of your choice when you self-install SmartHome Security

Easily set up your own TELUS SmartHome security system from the comfort of your own home and on your own time

When you opt for DIY self-install, you'll receive a $350 bonus credit towards additional devices and equipment plus, no installation fee

See SmartHome Security plans

How Self-Install Works

Step 1

When you order your TELUS SmartHome Security plan, choose the DIY option.

Step 2

Your kit will ship to your home within 2 to 5 business days. The only additional tools you'll need to complete your installation are a Phillips and Slot screwdriver.

Step 3

Read the Quick Start Guide and visit our security setup page to activate your account.

Step 4

Download the smart home security app on your mobile device. The app will initiate an interactive setup wizard that will walk you through how to install the control panel and sensors.

Is SmartHome Security Self-Installation right for you?

Self-Install is a great option for you if you’re comfortable with the following:

  • Using a screwdriver, electric drill, stepping stool and a hammer

  • Setting up a connected device like a smartphone

  • Connecting devices to digital services like Apple and Google accounts

  • Pairing Bluetooth devices

  • Connecting devices to Wi-Fi

Doesn’t sound right for your needs? Try Tech-Assisted Installation and we’ll send someone to help you out.

DIY Self-Install Support

Technicians are just a phone call away

If you need support, our knowledgeable technicians are available from 8 am to 6 pm (local time) at 1-855-788-0266. Additionally, our customer support agents are available 24/7 at 1-855-255-8828.

24/7 on-demand support videos

Easily access our list of instructional videos to help you with whatever questions you may have. Each SmartHome Security product has its own video.

Detailed installation guides

You’ll also have access to simple Self-Installation Guides for all smart home and home security devices, including technical specifications, tips, and step-by-step installation instructions.


Frequently asked questions