Question 1

How do I install my own equipment?

Accepted Answer

We have easy to follow steps on how to set up your Smart Smoke Detector or swapping out your Smart Smoke Sensor, with advice on what tools you’ll need and suggestions on where to install the device.

Question 2

How do I change the battery in my Smart Smoke Detector?

Accepted Answer

Click here for detailed instructions or follow these steps.

Make sure the system is disarmed when replacing the batteries for your device
Remove the sensor from its mounting base by twisting it counterclockwise
Remove the original batteries
To ensure proper power-down sequence, wait a minimum of 20 seconds before installing the new batteries
Install the two included CR123A. Pay attention to the polarity diagram inside the compartment. If the batteries are incorrectly inserted, please remove gently with a non-conductive tool and correctly reinsert
Reinstall the sensor onto the mounting base by turning the sensor clockwise until the mating marks align
After the device power-up sequence, the orange LED lights up for 1 second, then after successful self test, the green LED will blink for 2 seconds. If the setup was not successful, the red LED will blink continuously.

Question 3

How to install your sensor using the mobile app

Accepted Answer

If this is the first time you are installing the TELUS Security system, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account.

Don’t have the app, or having trouble logging in? Click here to learn more.

To add a sensor to your security system, use your TELUS Security app and follow the instructions below:

Log in to your TELUS Security app on your mobile device
Select More at the bottom right corner
Select + Add Device
Select Security
Select your device and follow the on-screen instructions to complete the setup

Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please call TELUS at 1-855-255-8828.

Worry less with our Smart Smoke Detector

Stay safe with a smart smoke alarm

Highlights

Specifications and Installation

Get a Smart Smoke Detector in one of our SmartHome Security plans

See our other SmartHome Security products

Glass Break Sensor

Flood Sensor

Carbon Monoxide Detector

Frequently asked questions