Quick troubleshoot links

Learn about accessibility at TELUS

Online Security

Trending TV support articles

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Instructions for a full reboot of your Internet and OPTIK TV services

Digital Box Not Working

Troubleshooting audio problems on OPTIK TV

Reboot your Digital Box

Channel management

Create your ICI TOU.TV account

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Trending Internet support articles

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Can't connect to your TELUS home internet: All my devices cannot connect

Can’t connect to your TELUS home internet: Some of my devices cannot connect

Remote support for installation and repairs

Reset your modem

Restart your modem

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Trending Home Security and Smart Home support articles

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SmartHome installation guides

Replacing the batteries for my automation devices

View live video and manage your video clips

Customize your Smart Video Alerts

Manage your recording rules

Setting up Video Motion Detection (VMD)

Trending Online Security articles

Hot Topic

How to activate your TELUS Online Security plan

How to install security and privacy features

Download and install Norton Secure VPN

Update your financial accounts, mailing address, and other personal information for Dark Web Monitoring

How to use Norton Password Manager

Troubleshoot TELUS Online Security online

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Other popular support articles

Accounts & Billing

Mobility