Installing your Indoor Camera (V522 model)

Watch this video on how to set up your Indoor Camera:

Print the Indoor Camera installation guide (PDF)

What's in the box?

• Indoor Camera ADC-V522IR
• Mounting plate
• Power supply
• Wall screws

You'll need:

• A smartphone or tablet
• 2.5 Mbps upload Wi-Fi
• Optional: Screwdriver, drill, pencil, 6mm (1/4 inch) drill bit

Choose a location with the following:

• Indoor power outlet nearby
• Good Wi-Fi signal strength
• Clear view of the area

Note: For wall mounting installation see steps 8 to 10.

The Indoor Camera requires a minimum of 2.5 Mbps upload speed to operate. In a browser on your smartphone, visit telus.com/SpeedTest to determine the Internet speed at your chosen location.

If you are unable to find a location with adequate Wi-Fi coverage, please contact us at 1-855-255-8828 for assistance.

1. Connect the power cable to the camera
2. Plug the power supply into the power outlet and wait about 15 seconds for the LED to start flashing white

LED not flashing white?
Press and hold the WPS/RESET button for 6 seconds until the light starts flashing white.

Download the TELUS SmartHome app, then log in with your My TELUS credentials.

1. Select Menu at the top left-hand corner
2. Select + Add Device
3. Select Video Camera
4. Select Indoor Camera ADC-V522IR
5. Type in a name for your camera and select Next

Let’s connect your smartphone to the camera’s temporary Wi-Fi network. This will allow you to add the camera to your home Wi-Fi network later.

1. On your smartphone, exit the TELUS SmartHome app and go to the Settings app
2. Connect your smartphone to the camera’s temporary Wi-Fi network: ALARM (XX:XX:XX)

3. After you are connected to the ALARM (XX:XX:XX) Wi-Fi network, return to the TELUS SmartHome app and select Next

Now let’s connect the camera to your home Wi-Fi network.

1. In the TELUS SmartHome app, select Scan for Networks

2. Select your home Wi-Fi network name from the list
3. Type in your Wi-Fi network password and select Next
4. Continue following steps in the app until the installation is complete. This may take a few minutes

The camera can be mounted to a wall using the screws.

Tip: You can also attach the mounting bracket by drilling holes and using the drywall anchors provided. You’ll need a 6mm (¼ inch) drill bit.

1. Pull the tabs off the sides of the wall plate
2. Route the power cable through the wall plate, securing the cable in the clips

1. Attach the camera to the wall plate by aligning the line located on the base of the camera with the unlock icon on the wall plate
2. Turn the base of the camera clockwise to the lock position

To set up your Smart Video Alerts, watch this video:

1. Log in to your TELUS SmartHome app
2. Select Menu at the top left-hand corner

3. Select Video
4. Select the gear icon at the top right-hand corner

5. Select Recording Rules
6. Select Add New Rule at the top right-hand corner

7. Select Video Analytics

8. Select Camera
9. Select either Ground Zone or Tripwire and then choose Next

10. Follow the on-screen steps to complete the setup of your Smart Video Alerts

For more information, visit Setting up Smart Video Alerts.

Nice work. You're all done.

Power cycle
If you have issues connecting the camera to a TELUS account, power cycle the camera (unplug the power cable from the camera and plug it back in to restore power).

Factory reset
If issues persist, reset the camera to factory defaults. Press and hold the WPS/RESET button for 15 seconds until the light starts flashing red and green.

Note: You will need to reinstall the camera after a factory reset.

Important: If the camera was previously installed to a TELUS account, it will need to be deleted before it can be installed again.

Additional troubleshooting

Need help with your Doorbell Camera? Visit telus.com/CameraSupport for more step-by-step instructions to resolve your issue.