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Contact TELUS' Escalation Management Team

If it's more of a technical issue with your OPTIK TV, Internet OPTIK, or Home Phone services, you can also call 310-1212. Please take note however of our opening hours:

Services & Subscriptions

Weekday: 8h AM to 6h PM

Saturday: 8h30 AM to 5h PM

Technical Support

Weekday: 8h AM to 9h PM

Weekend: 8h30 AM to 9h PM

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