File a complaint
We care about resolving your concerns and welcome the opportunity to connect with you in order to assist. Please select one of the options below to get started.
Follow these steps to resolve your concern:
1. Contact our Customer Care Team
Get in touch with our Customer Care Team, who are always ready to assist you.
2. File a complaint to our Management Team
TELUS Business customer? Please select the
TELUS Business tab
above to access our dedicated support process.If your issue remains unresolved after speaking with customer service, you’re in the right place to file a complaint. In order to file your complaint, you need to be logged in to your My TELUS account. This ensures we have all your account details and history available to resolve your concern.
After your submission, within 1-2 business days, we will respond with either:
- A scheduled call with Customer Resolution Management Team
- A detailed written response addressing your specific concerns
We take all complaints seriously and appreciate you bringing this matter to our attention.
Follow these steps to resolve your concern:
1. Contact our Customer Care Team
Get in touch with our Customer Care Team, who are always ready to assist you.
2. Log in to My TELUS
Many issues can be resolved immediately by logging in to My TELUS and submitting a
Business Support Request
. A customer service expert will be contacting you to assist.