File a complaint

We care about resolving your concerns and welcome the opportunity to connect with you in order to assist. Please select one of the options below to get started.

TELUS

TELUS Business

Follow these steps to resolve your concern:

1. Contact our Customer Care Team

Get in touch with our Customer Care Team, who are always ready to assist you.

2. File a complaint to our Management Team

Are you a TELUS Business customer? Please select the

TELUS Business tab

above to access our dedicated support process.

Not an active TELUS customer? Please select the Not an active customer button below to complete the form and our Customer Resolution Management Team will get back to you within 1 to 2 business days.

For all other customers: If your issue remains unresolved after speaking with customer service, you’re in the right place to file a complaint. To file your complaint, start by selecting your customer type from the buttons below—this will prompt you to log in to your

My TELUS account

. Once logged in, a messaging window will appear in the bottom right corner where you can submit your complaint.

Once submitted, we will respond within 1 to 2 business days with one of the following:

A scheduled call with Customer Resolution Management Team
A detailed written response addressing your specific concerns

We take all complaints seriously and appreciate you bringing this matter to our attention.

Which customer type best describes you?

Mobility

Home Services

Not an active Customer

Koodo