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![](//images.ctfassets.net/9mt4r6ro1ay9/GKaQzw52y24SiS0eeyKWu/8c51cf53e5524cfa98245de9e6e04252/17_01630-Zyxel-InterOff.jpg)

Try the following steps:

**Pro tip**: _ensure your power supply is firmly connected to your modem_

  1. Check your modem is at the same location where your TELUS technician installed it
     * If it has been moved, put it back in its original location 
  2. Check your modem is set up correctly and looks like this: [img src="//images.ctfassets.net/9mt4r6ro1ay9/3zhdSMSSJqiyyK0aAi46ws/afc3d54a714d896b29d5be97232595fa/VertHoriz.png" alt="hello" caption="1) Power 2) WAN port 3) LAN ports"] **Pro tip**: _Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port._
  3. [**Restart your modem**](/support/article/restart-zyxel-modem)
  4. Check there are no service outages in your area  

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Internet light is off (ZyXEL VGS - 1432) / Internet light is off

Internet light is off (ZyXEL VGS - 1432)

Internet light is off (ZyXEL VGS - 1432) / SEO

Steps to follow if the internet light is off.

All my devices cannot connect to the Internet (ZyXEL VGS - 1432) / Internet light is off

17 01630-Zyxel-Interoff

![](//images.ctfassets.net/9mt4r6ro1ay9/Mh0LSSJ78WwYauqeU4CCy/acedd57638e1faaf8b30745b96d1c7f0/17_01630-Zyxel-Blink.gif)

Your modem is operating normally when both lights are on. Try the following steps:

  1. Check other devices in the home are not transferring large files and consuming your bandwidth
  2. Turn off devices not in use to prevent them from using up all the bandwidth. 
  3. Restart your device
  4. [**Restart your modem**](/support/article/restart-zyxel-modem)

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Internet and WLAN lights are on (ZyXEL VGS - 1432) / Internet and WLAN lights are on

Internet and WLAN lights are on (ZyXEL VGS - 1432)

Internet and WLAN lights are on (ZyXEL VGS - 1432) / SEO

Follow the applicable troubleshooting steps.

All my devices cannot connect to the Internet (ZyXEL VGS - 1432) / Internet and WLAN lights are on

Zyxel VSG-1432 modem, with all status lights on

Zyxel - all lights on

![](//images.ctfassets.net/9mt4r6ro1ay9/3kJXjr9ldYWkckAGuq0CYq/d01e19aa5bf35a94b07d7123f2543364/17_01630-Zyxel-PowerRed.jpg)

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes, [**restart your modem**](/support/article/restart-zyxel-modem) 
  2. If restarting your modem does not rectify the issue, [**reset your modem**](/support/article/reset-zyxelvsg-1432-modem): 
     * With a pin or a needle, press the **Reset** button on the back of the modem for 30 seconds or until the lights turn off on the front

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network or reset your [**network name and password**](/support/article/modifier-le-mot-de-passe-wifi-zyxel-vsg-1432-quebec).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Power light is red (ZyXEL VGS - 1432) / Power light is red

Power light is red (ZyXEL VGS - 1432)

Power light is red (ZyXEL VGS - 1432) / SEO

All my devices cannot connect to the Internet (ZyXEL VGS - 1432) / Power light is red

17 01630-Zyxel-Powerred

Try the following steps:

  1. [Restart your modem](/support/article/restart-zyxel-modem)
  2. Once internet light is on, check WLAN light
     * If still off, [**reset**](/support/article/reset-zyxelvsg-1432-modem) your modem
  3. Check if you are able to see the default Wi-Fi network name listed on your device

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network or reset your [**network name and password**](/support/article/modifier-le-mot-de-passe-wifi-zyxel-vsg-1432-quebec).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](/contact-us) in order for us to find and fix the root cause of your problem.

Internet light is green / Wi-Fi light is off (ZyXEL VGS - 1432) / Internet light is green / WLAN light is off

Internet light is green / Wi-Fi light is off (ZyXEL VGS - 1432)

Internet light is green / Wi-Fi light is off (ZyXEL VGS - 1432) / SEO

All my devices cannot connect to the Internet (ZyXEL VGS - 1432) / Internet light is green / Wi-Fi light is off

17 01630-Zyxel-Wirelessoff

No devices connect to internet (ZyXEL VGS - 1432)

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Follow these steps to troubleshoot none of your devices connecting to the internet (for ZyXEL VGS - 1432). 

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None of my devices can connect to the internet (ZyXEL VGS - 1432) / SEO

No devices connect to internet (ZyXEL VGS - 1432) | TELUS Support

Follow the applicable troubleshooting steps for the lights you see on your modem.

All my devices cannot connect to the Internet (ZyXEL VGS - 1432)